Article Series

InsightNarrator

InsightNarrator #1: Transform Tons of Customer Feedback into Actionable Insights
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Partner Article

The Power of Empathy in Healthcare

The Power of Empathy in Healthcare: Transforming Patient Experiences By A. Santhakumaran, Founder, CX Expert Asia
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Article

Artificial Intelligence and Human Experience

Artificial Intelligence and Human Experience, the new trend for brands in 2024
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A Storytelling ChatGPT CX dashboard

December 20th, 2023
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Revolutionizing surveys with AI agents- Pt.1

December 7th, 2023
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CX in the banking and finance sector

December 4th, 2023
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A Look at Retail Transformation

November 21st, 2023
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How to motivate Generation X

November 7th, 2023
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RAG sandsiv blog article

Breaking Barriers: How RAG Elevates Language Model Proficiency

October 3rd, 2023
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World Tourism Day at SANDSIV

September 27th, 2023
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Rethinking Survey Design in the Age of Generative AI

September 5th, 2023
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Why Be Gourmet When Fast Food Gets the Job Done?

August 30th, 2023
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sandsiv+ and ChatGPT

July 20th, 2023
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World Social Media Day according to SANDSIV

Jun 29th, 2023
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Detecting Pitfalls in Disneyland Paris Customer Journeys (Part 2)

June 1st, 2023
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Beyond the Basics of NPS

Mar 16th, 2023
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SANDSIV ROI blog article

Say goodbye to low response rates

Jan 25th, 2023
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SANDSIV SaaS

Not all SaaS are born equal

Dec 23rd, 2021
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SANDSIV Chatgpt

Creating a Customer Experience Expert Hacking AI (chatGPT)

Dec 15th, 2022
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SANDSIV influencers statistics

Influencers, please, don’t mess with statistics!

Nov 30th, 2022
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SANDSIV loyalty measure

Is True Loyalty Measure a valid NPS replacement?

Oct 27th, 2022
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Democratizing Artificial Intelligence in CX: a huge competitive leap

Sep 14th, 2021
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What does Effort in Customer Experience mean?

Sep 1st, 2021
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AI: Need DB Insights? Eat Tapas!

Mar 17th, 2021
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It wasn’t me! AI is writing about Digital Transformation and Customer Experience

Feb 4th, 2021
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The impact of AI Transformers on the Customer Experience

Sep 2nd, 2020
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The loyalty and the “New-Normal”​

Jul 2nd, 2020
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NLP: Explaining BERT to Business People

Jun 23th, 2020
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The Touchless Customer Experience

Jun 17th, 2020
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Customer Experience And COVID-19: Get real or o Home

Apr 30th, 2020
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If you’re managing customer experience for “WOW!”​, you’re doing something wrong

Feb 13rd, 2020
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It’s Time To Retire The Net Promoter Score

Jan 24th, 2020
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Disneyland Paris Customer Journeys in less than 60 seconds

Nov 28th, 2019
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Would you invest in a Company reporting 175 million net profit (+/- 175 millions) ?

Sep 19th, 2019
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81% CXM Projects fail to deliver results

Sep 9th, 2019
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BERT, next generation topic detection and sentiment analysis explained to business people

Jun 6th, 2019
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