The CX innovator Celebrates Year-End Success reshaping Experience Data (ED) Analysis

Zurich, Switzerland – December, 6th 2023 – SANDSIV, a global pioneer in Voice of the Customer (VOC) and Customer Experience Management (CXM) enterprise solutions, concludes the year by unveiling cutting-edge AI-driven features within the acclaimed sandsiv+ platform. This update fortifies the platform’s existing AI foundation, bringing enhanced capabilities to clients worldwide.

In today’s competitive business landscape where customer experience (CX) reigns supreme, SANDSIV stands as a true innovator, revolutionizing the industry with its state-of-the-art AI functionalities. The enhanced sandsiv+ platform introduces a comprehensive suite of AI-powered tools, poised to redefine how businesses engage with customers, employees, partners, and prospects.

The suite of AI functionalities, particularly in data analytics, has seamlessly transformed from a vision into a tangible reality. This robust toolkit encompasses automated data labeling, exceptionally precise sentiment analysis, sophisticated topic detection and categorization, in-depth journey analysis, and actionable recommendations. Significantly, these advanced capabilities are accessible across multiple languages and dialects, ensuring a globally applicable and inclusive approach.

“Enabling the evolution of CX, our suite of AI technologies revolutionizes the landscape by cutting ownership costs, expediting planning-to-execution cycles, and amplifying precision and user-friendliness. Positioned at the forefront of innovation, this suite exemplifies our dedication to enriching experiences, empowering businesses, and setting transformative standards,” stated Karl Warnsing, Product Manager at SANDSIV.

In the domain of AI and CX, data privacy and security stand as paramount pillars. SANDSIV’s deployable AI models, whether in the cloud or on-premises, adhere to the highest security standards, ensuring impenetrable protection of customer data. This commitment underscores SANDSIV’s dedication to both cutting-edge technology and responsible data management.

“From our foundation, the integration of Machine Learning and Artificial Intelligence has been a core component of our ethos. We have consistently been pioneers in AI advancements across all aspects of our solutions. Our platform, sandsiv+, increasingly embraces AI technologies, positioning us to revolutionize Customer Experience Management imminently”, said Federico Cesconi, CEO at SANDSIV. 

SANDSIV remains unwavering in its commitment to being the unparalleled AI-powered CX Enterprise solution in the market. Engineered to surpass the evolving needs of modern businesses, its tool promise not just to meet but exceed expectations. As the company continues to innovate, clients can expect a continuous stream of advancements in their solutions.

Stay tuned as SANDSIV reshapes human experiences with AI:



SANDSIV, a pioneer in AI-driven CX solutions, is dedicated to helping businesses harness the power of artificial intelligence to deeply understand and brilliantly cater to their customers’ needs. The commitment to innovation, data privacy, and effective problem-solving positions the company as a leader in the field, ready to set new standards in human experiences.

About sandsiv+

sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX solution harmonizes data from any direct or indirect channel and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The solution supports complex integration, customization, and configuration.

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Silvia Bellò
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