Capture real-time feedback, understand your customers
Structure the perfect survey and present it through the channels you want: Web, SMS, Whatsapp, IVR, phone, email, chatbots, Messengers.
Learn how to use customer reactions as a key to building stronger relationships with your customers and discovering new ways to optimize your product.
Easily gather feedback
Reduce your effort
Enhance your feedback strategy with flexible technology that gathers reactions across multiple channels through unlimited surveys.
Real-time connection
Expand your customer knowledge
Capture responses at any touchpoint to build an advanced business strategy and discover the path to success directly from the voice of your customers.
Flexibility & customization
Get easy but effective surveys
Make your survey more fun by customizing it with your company’s design and logo and choosing from +250 languages the one you prefer.
Key features
Easy collecting
Collect feedback through an easy and intuitive platform that will allow everyone in the company to structure a survey with a wide range of question options.
Quickly react
You can monitor detractors with real-time alerts to react quickly and find a solution before problems become unmanageable.
Performance analysis
Track the performance of your surveys and monitor your KPIs to enable continuous improvement of your feedback strategy.
Avoid survey fatigue
Scheduling and monitoring to optimize your contact strategy while avoiding an overload of customer interaction.
Multichannel survey
Choose from websites, SMS, WhatsApp, IVR, email, Messenger and many other options based on your company’s needs.
Surveybot
Create engaging surveys that your customers will be happy to answer – a custom chatbot that will interact with your customer and ask your questions.
#1 European Voice of the Customer solution
A deep-dive on sandsiv+
Learn everything you need to know about how this feature evolves your customer experience and get on board with your new customer intelligence platform.
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