7483 NPS
in the ophthalmic clinic, five quarters
“Simplicity in collecting patient data and making it available to the right people, with minimal IT resource.”
Nathalie EggenbergHead of Complaints & Surveys, Kantonsspital Winterthur
Agentic Voice of the Customer for Enterprises
Reduce the time from signal to action by 90%. Upgrade to best in class analytics. Keep your data sovereign by design.
AI agents work alongside your CX team. They read every signal and act on it: every friction priced, routed to its owner, and driven to resolution.
01
Sovereign Data Architecture
Swiss software on European cloud, private cloud, or your own data centre. No US parent company, no foreign court, and nothing ever trains a shared model.
Data sovereignty→02
Agentic Analytics Layer
InsightNarrator's harness of specialist agents turns raw feedback into governed insight, validated and traceable to the customer's words.
Platform→03
Built for Business Impact
Findings arrive with euros at stake, not survey scores, so the business case ships with the insight. Time from signal to action, down 90%.
Customer results→From signal to shipped fix in 6 days.
The old way takes 42.
Not for lack of signals. The feedback arrives on day one; what is missing is a price on the damage, a named owner, and a hard deadline.
Day 0Day 5Day 12Day 25Day 42
Friction happens
one customer, one bad experience
Signals arrive
Pattern detected
Owner assigned
Fix shipped
6 daysmedian from detected to resolved across customers
42 daysmedian from first signal to a shipped fix
−38%inbound calls once the cause is removed, not the symptom
38%of inbound contacts are repeats of a cause nobody removed
Same quarterthe revenue at risk is found while it can still be saved
1 in 4complaints never reach anyone able to remove the cause
One platform, three stages.
Agents do the reading, the pricing and the routing. Your team does the deciding.
01 · Listen
Every channel, one real-time stream.
90+ connectors, speech analytics on every call, 250+ languages. Sorted on arrival, into your categories.
02 · Analyze & Quantify
Agentic analysis at aspect level, then a figure in euros.
The reasons live in open text: the calls, the tickets, the reviews. The agents surface what moves your scores and what each driver costs, no manual coding, no black box. The engine is InsightNarrator: specialist agents that build the narrative and cite the customer's words behind every claim, standalone or built into sandsiv+.
POWERED BY INSIGHTNARRATOR →03 · Close the Loop
Owner named, deadline set, loop closed and measured.
A recommendation is not a decision. Each case goes to whoever owns the fix, and the time it takes to close becomes an operating metric.
Recognised by leading enterprises and analysts.
0 records
ever leave Swisscom's own data centres
“We close the feedback loop quickly in the inner loop and sustainably in the outer loop.”
Laura KettlerProgram Lead Voice of Customer, Swisscom
“Well positioned as a product leader in the European market with its cutting-edge deep machine learning and LLM technologies.”
Ankita Singh, Senior Industry Analyst · Frost Radar™: Voice of Customer Analytics Platforms, 2025
Info-Tech Research Groupsince 2022
Leader in the Global VoC Solution Provider category2026
QKS Groupsince 2023
Leader in the SPARK Matrix™: Voice of the Customer (VoC) Platform2026
Frost & Sullivansince 2023
Leader in the Frost Radar™: Voice of Customer Analytics Platforms2025
European Technology Innovation Leadership Award: Explainable AI for Customer Journeys2025
Everest Groupsince 2024
Key Innovator in Voice of the Customer platforms2025
Seamless Migration & excellent Customer Success
1
1 Move your history across
History, survey logic, dashboards, integrations. 24 agents move it all, at a fixed price.
2
2 Live in one week, zero downtime
Feedback keeps flowing while you switch. Migration is included in every tier.
∞
∞ The person who onboards you is the one who answers in month twelve.
One named expert who knows your setup. No ticket queue, no handover.
Works with the tools you already run.
Every module is a tool your own agents can call, direct or through MCPs.
MedalliaQualtricsSurveyMonkeyForstaConfirmitAlchemerTypeformUsabillaDelightedGenesysNICE CXoneAvayaCisco FinesseTwilioAmazon ConnectVerintCalabrioTalkdeskFive9AdaIntercom FinSalesforce AgentforceSalesforceHubSpotMS Dynamics 365SAP Customer ExperienceOracle CXPipedriveZoho CRMSugarCRMZoho DeskZendeskServiceNowFreshdeskJira Service MgmtSalesforce ServiceBMC HelixMedalliaQualtricsSurveyMonkeyForstaConfirmitAlchemerTypeformUsabillaDelightedGenesysNICE CXoneAvayaCisco FinesseTwilioAmazon ConnectVerintCalabrioTalkdeskFive9AdaIntercom FinSalesforce AgentforceSalesforceHubSpotMS Dynamics 365SAP Customer ExperienceOracle CXPipedriveZoho CRMSugarCRMZoho DeskZendeskServiceNowFreshdeskJira Service MgmtSalesforce ServiceBMC Helix
KustomerIntercomFrontAdobe Customer Journey AnalyticsGoogle Analytics 4HeapMixpanelHotjarContentsquareFullStoryAmplitudeQuantum MetricGlassboxTrustpilotGoogle ReviewsApp StoreGoogle PlaySprinklrBrandwatchKhorosMetaTwitter/XRedditHootsuiteG2CapterraTrustRadiusTripadvisorBooking.comYouTubeLinkedInTikTokMarketoAdobe CampaignHubSpot MarketingOracle EloquaBrazeKustomerIntercomFrontAdobe Customer Journey AnalyticsGoogle Analytics 4HeapMixpanelHotjarContentsquareFullStoryAmplitudeQuantum MetricGlassboxTrustpilotGoogle ReviewsApp StoreGoogle PlaySprinklrBrandwatchKhorosMetaTwitter/XRedditHootsuiteG2CapterraTrustRadiusTripadvisorBooking.comYouTubeLinkedInTikTokMarketoAdobe CampaignHubSpot MarketingOracle EloquaBraze
IterableKlaviyoMarketing Cloud Account EngagementSAP ERPOracle FinanceMS Dynamics 365 F&OWorkdayNetSuiteSageZuoraStripeSnowflakeGoogle BigQueryMicrosoft FabricDatabricksAmazon RedshiftSegmentTableauPower BILookerAzure SynapseQlikGoogle WorkspaceOktaAzure Active DirectoryPing IdentityOneLoginGoogle Workspace SSOSlackMicrosoft TeamsWhatsApp BusinessLivePersonPagerDutyJiraTelegramViberApple Messages for BusinessIterableKlaviyoMarketing Cloud Account EngagementSAP ERPOracle FinanceMS Dynamics 365 F&OWorkdayNetSuiteSageZuoraStripeSnowflakeGoogle BigQueryMicrosoft FabricDatabricksAmazon RedshiftSegmentTableauPower BILookerAzure SynapseQlikGoogle WorkspaceOktaAzure Active DirectoryPing IdentityOneLoginGoogle Workspace SSOSlackMicrosoft TeamsWhatsApp BusinessLivePersonPagerDutyJiraTelegramViberApple Messages for Business
RCSWeChatGoogle ChatGmailZoomWebexAmdocsNetcrackerEpicCernerGuidewireTemenosFISFinastraShopifySAP Commerce CloudSalesforce Commerce CloudMagentoBigCommerceWorkatoMuleSoftZapierBoomiTray.aiChatGPTAmazon QMicrosoft CopilotOpenAIClaudeGeminiLangChainLlamaIndexCrewAIAutoGenMessengerConfluenceAmazon Web ServicesRCSWeChatGoogle ChatGmailZoomWebexAmdocsNetcrackerEpicCernerGuidewireTemenosFISFinastraShopifySAP Commerce CloudSalesforce Commerce CloudMagentoBigCommerceWorkatoMuleSoftZapierBoomiTray.aiChatGPTAmazon QMicrosoft CopilotOpenAIClaudeGeminiLangChainLlamaIndexCrewAIAutoGenMessengerConfluenceAmazon Web Services
Where your data lives, and who can reach it.
Under the US CLOUD Act, an American court can reach any US provider's data, wherever the servers stand. A European data centre changes the geography, not the jurisdiction.
SANDSIV is Swiss, with no US parent to compel. sandsiv+ runs in EU or Swiss clouds, private cloud, or your own data centre. Your data stays where you put it and never trains a shared model.
ISO 27001 · 27701 · 27017 · 27018
Security, privacy and cloud data protection. Audited annually.
CertifiedSOC 2 Type II
Controls tested over time. Reports under NDA.
CertifiedCSA STAR L1 · GDPR-native
EU residency, private cloud, or your own environment.
CertifiedPlans and pricing
On sandsiv+, volume, users and channels are not priced separately. Start free with InsightNarrator, our agentic analysis module, and expand when you are ready.
On-ramp
InsightNarrator
Make sense of your feedback first.
Free to startUpgrade when you are ready
- Upload feedback, get the narrative
- No integration required
Most chosen
sandsiv+
The full agentic VoC platform.
One annual feeUnlimited volume, unlimited users
- End-to-end VoC platform
- Data hosting tailored to your needs
- Consistent customer success & support, even on renewal
- Live in 1 week, migration included
Regulated
Sovereign Enterprise
For regulated industries.
CustomScoped to your infrastructure
- Everything in sandsiv+
- On-premise, in your environment
- Private AI inside your walls