What customers want, in a simple graphical interface
Surveys, service calls, social media contain customers’ opinions, expectations, desires and frustrations.
Advanced real-time visualizations make it easy to identify problems and issues. Anyone can explore patterns and themes in what customers are saying.
Over 250 languages and dialects
Understand customer needs
All languages have specific and rich rules for recognizing conversational topics. With Text & Speech analytics, you can analyze the content of all customer expressions to get a clear view of the customer’s voice.
Convert voice to intelligence
Audio recording represents a critical business insight. It can be transcribed by the latest Artificial Intelligence model to enable extreme accuracy in speech recognition.
Visualize big data from customers’ words
All direct and indirect feedback is categorized and turned into Text & Speech analytics. You can easily monitor customer needs in real time and implement improvements in your business strategy.
Simple query interface
Apply real-time filters to select more targeted insights. Filtering instantly updates the view to visually explore feedback.
Easily use state-of-the-art Natural Language Process models to understand and analyze customer conversations while working near perfection.
Best analysis techniques
Build relationships within text using frequency, repetition, co-occurrence, and correlation of words and phrases.
Rich language rules
Set up synonyms and words that shouldn’t appear and resolve natural human ambiguity by giving it context.
The team can access customer insights on a permission-based basis. All data is always protected by the best technology.
Use customer insights to visualize scenarios, export relevant data to a file, or use it to train or validate AI algorithms.
#1 European Voice of the Customer solution
A deep-dive on sandsiv+
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