ZURICH – April 1, 2025 – Trust, innovation, and consistency – these are the qualities that have once again positioned SANDSIV as a Gold Medallist and Leader in SoftwareReviews‘ 2025 Voice of the Customer (VoC) Software Data Quadrant from SoftwareReviews, a division of IT research and consulting Info-Tech Research Group. This marks the fourth consecutive year that sandsiv+ has secured the top spot, setting the standard in AI-driven VoC and CXM enterprise solutions.
What sets sandsiv+ apart is a deep commitment to customer satisfaction, validated by real user feedback. SoftwareReviews’ comprehensive analysis, covering product features, vendor expertise, and emotional response, highlights the continued confidence businesses place in SANDSIV’s solution over 15 competing vendors.
“At SANDSIV, we don’t just listen to the Voice of the Customer—we make it the driving force behind our innovation,” said Federico Cesconi, CEO at SANDSIV. “This recognition isn’t just about technology; it’s about our customers’ trust. Winning the top spot once again reinforces our commitment to delivering an ever-evolving, AI-powered platform that adapts to their needs.”
SANDSIV has been recognized as a Gold Medallist by SoftwareReviews, achieving an impressive composite score of 8.8 for its VoC software, sandsiv+. This accomplishment secures the top position over 15 VoC vendors featured in the report, which includes industry players like Qualtrics, Medallia, SurveyMonkey, GetFeedback, Gainsight, Adobe Analytics, Alchemer, Forsta, AskNicely, InMoment, ConcentrixCX, and SurveySparrow.
The report analyses the entire software Customer Experience, influenced by both the interaction with the software itself and the relationship with the vendor. The report assesses enterprise software based on these dual dimensions, offering a thorough insight into the product and aiding in the identification of vendors capable of excelling in both aspects.
In this context, SANDSIV achieved the highest scores in key areas such as Vendor Support, Text Analytics, Multi-Channel Data Collection, and Sentiment Analytics and Alerts. The company also received great scores in Ease of IT Administration, Product Strategy and Rate of Improvement, Availability and Quality of Training, with an impressive average features satisfaction of 90% and an average vendor capability satisfaction of 89%.
In addition to being named a Gold Medallist, SANDSIV further strengthened its position by improving its Emotional Footprint score from 97 to 98 in SoftwareReviews’ 2025 report. This index measures the emotional connection and overall customer sentiment towards software vendors.
“sandsiv+ offers a comprehensive ‘Voice of the Customer’ (VOC) product technology platform that humanizes the various digital touchpoints across smart, reliable, and custom AI-driven enterprise VOC offerings,” says Yaz Palanichamy, Senior Advisory Analyst at Info-Tech Research Group. “Based on our SoftwareReviews data, sandsiv+ is recognized for its strong emphasis on underlying CXM capabilities, offering organizations a nimble, data-driven, and transformational VOC platform to manage the complexity of customer interactions and enable more seamless, diverse, and well-integrated constituent experiences.”
To read the report and product scorecard, visit https://www.softwarereviews.com/awards/data-quadrant-awards-2025-voice-of-the-customer.
Learn more about SANDSIV’s latest awards. For more information or to request a demo, visit sandsiv.com.
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About SoftwareReviews Emotional Footprint Awards and Software Reports:
SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at http://www.softwarereviews.com.
About SANDSIV
SANDSIV is a pioneering force in AI-driven Customer and Employee Experience Management enterprise solutions. Through its state-of-the-art sandsiv+ CXM software, SANDSIV empowers businesses worldwide to leverage artificial intelligence for comprehensive customer understanding and exceptional service delivery. The company’s unwavering commitment to excellence and innovation has facilitated the expansion of its partner program and the establishment of a continuously growing global presence, guaranteeing tailored managed services and consulting to meet local demands.
About sandsiv+
sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX/EX solution harmonizes data from any direct or indirect channel and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The solution supports complex integration, customization, and configuration.
