The perfect answer to satisfy customers
Resolve any customer issues quickly with custom triggers that trigger automated workflows and allow customer experience managers or closing agents to react immediately to negative feedback.
Create a ticket for each detractor
Don’t keep your customer waiting – react as quickly as possible to the issues they raise.
Capture the attention of the decisive person
Prepare specific alerts that can be used to get the immediate attention of your customer experience professionals.
A holistic view
Check all your alerts in one place
See, search and filter all your alerts from a central location for real-time prioritization of customer issues.
Take advantage of custom triggers that trigger automated workflows.
Configure alerts to make sure your team is always notified about negative feedback or specific customer responses.
Get notified, your way
Extend your alerts using built-in integrations for email, Jira, Microsoft Team and Slack.
#1 European Voice of the Customer solution
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