Discover every new trend before anyone else
Gather indirect feedback from your customers without boundaries: social platforms, websites, forums, comment data, blogs, news and review sites will be analyzed to give you insights into your brand and products.
Compare your position with your competitors and structure a better feedback strategy through deep analysis of aggregate data.
Indirect voice
Understand your global audience
Know what customers are saying about you and understand their sentiment. Don’t wait for them to interact with you – analyze the indirect voice of the customer.
Omnichannel
Measure your brand mentions
Use social media and review sites to gather feedback and structure analysis on the reputation of your brand and products. Capture interactions on Facebook, Instagram, Tripadvisor, Google review, Twitter, LinkedIn and TikTok.
Complete customer view
Discover the actions your customers expect
Identify systemic issues to drive business improvements through comprehensive analysis of your customers’ online suggestions.
Key features
Full analytics
Implement advanced analytics by choosing from a wide variety of metrics to gather meaningful feedback.
Data from everywhere
Capture indirect feedback from a variety of sources: social media, blogs, forums. Don’t miss a word from your customers.
Easy reporting
Allow everyone to structure a feedback analysis to extract and visualize the best insights by location, region, brand, products, employees.
Meet the promoters
Discover data about your new fans: age, gender, location. Attract the best customers by analyzing positive feedback.
Know your competitors
Analyze and compare the sentiment and reputation of your competitors to implement better products and satisfy your customers.
Improve your social networks
Figure out if your customers like your social posts, analyze their interaction and appreciation to promote your social strategy.
#1 European Voice of the Customer solution
A deep-dive on sandsiv+
Learn everything you need to know about how this feature evolves your customer experience and get on board with your new customer intelligence platform.
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