Listening to your employees is just as important as listening to your customers, they say.

By amplifying the voices of your workforce, you not only enhance customer experiences but also foster a culture of engagement and innovation within your company. This belief forms the cornerstone of SANDSIV’s approach to understanding and improving experiences.

Schedule a 30-minute meeting with our CX advisor to explore how this principle comes to life.

 

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Achieving ROI:

In a landscape where nearly 70% of the C-suite contemplates leaving for roles prioritizing well-being (Deloitte), consider this success story. An Italian company of more than 5000 employees, started collecting both VoC and VoE using sandsiv+, yielding exceptional results in the initial phase of the project:

  • 95% of senior decision-makers and top management recognized the importance of implementing a VoE program for the workplace wellness of their company.
  • The percentage of employees believing their executives care about their well-being soared from 43% to 76% in just 6 months.
  • Following a year of actively involving their employees, the company achieved an 11% increase in productivity and a remarkable 32% surge in profitability compared to their competition.

This success story can be yours.

Use case – Start a Voice of the Employee program

Best practices

With sandsiv+, you don’t have to ask for employee feedback – you can listen for it. We adhere to the same comprehensive framework utilized for capturing customer insights: listen, analyze, integrate, improve, measure. 

Establish a feedback culture: Create avenues for open and transparent communication, such as surveys, but also focus groups, and one-on-one discussions, to encourage employees to voice their opinions and concerns.

Listen and Respond: Regularly collect and analyze employee feedback, and take concrete actions to address identified issues and implement positive changes.

Analyze and understand: Utilize advanced analytics tools to delve deeper into employee feedback, gaining valuable insights into trends, patterns, and underlying issues driving employee sentiment.

Integrate feedback: Incorporate employee feedback into decision-making processes, organizational policies, and strategic initiatives to ensure that employee voices are heard and valued throughout the organization.

Improve processes: Use employee feedback as a catalyst for process improvements, innovation, and organizational development, driving continuous enhancement of the employee experience.

Measure impact: Regularly assess the effectiveness of implemented changes and initiatives through metrics and key performance indicators, ensuring that efforts to enhance the employee experience yield tangible results and positive outcomes.

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VoE excellence

sandsiv+ offers a powerful VoE software crucial for nurturing inclusive workplace cultures. Customizable and dynamic, it empowers organizations with valuable employee insights for growth.

Customized feedback mechanisms:sandsiv+ allows customization of feedback collection methods such as surveys, polls, or other feedback mechanisms. These can be tailored to gather insights on various aspects like employee satisfaction, engagement, work culture, and more.
Tailored reporting and analytics:sandsiv+ offers customizable reporting and analytics features. This allows companies to generate reports and visualize data specific to their needs, enabling better decision-making based on personalized insights.
Flexible dashboards:the software provides customizable dashboards that can be personalized to display the most relevant metrics and KPIs based on the company’s priorities and objectives.
Adaptability to company culture:sandsiv+ can be adapted to reflect the unique culture and values of the company. It can incorporate specific terminologies, cultural nuances, and internal references to resonate better with employees.
Integration with existing systems:the software can be integrated with existing HR systems, communication platforms, or other relevant software within the organization. This ensures seamless data flow and avoids duplication of efforts.
Targeted action plans:sandsiv+ allows for the creation of targeted action plans based on the feedback received. These plans can be customized to address specific areas of improvement identified through employee feedback.
Employee engagement strategies:it supports the customization of engagement strategies by enabling companies to personalize initiatives that resonate with their workforce, fostering a more engaged and motivated team.
Scalability and expansion:sandsiv+ can be scaled and expanded as the company grows. It accommodates changes in the organization’s size, structure, or geographical distribution, ensuring that the VOE strategy remains effective.
Security and compliance:customization can include specific security measures and compliance standards required by the company, ensuring that employee data is secure and aligned with regulatory requirements.

Beyond Voice of the Employee (VOE), the sandsiv+ platform seamlessly integrates VoE and Voice of the Customer (VoC) into one powerful solution. Harness insights from both employees and customers to empower comprehensive business enhancement, fostering a holistic approach to success. It’s more than integration; it’s transformation.

 

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