Are you facing challenges in defining your clients’ Customer Journey? sandsiv+ leverages AI to quickly identify and address pain points in the customer journey, all in under 60 seconds.
How? In this use case, we analyze 12,947 guest experiences across public platforms such as Facebook, TripAdvisor, Google, and Instagram to unveil the secret of Disneyland Paris to the perfect customer experience.
Discuss your Customer Journey challenges in 30 mins.
Achieving ROI:
Let’s dive into a real success story where an old client opted for applying AI-based top suggestions from sandsiv+. These are the results in the first 6 months:
- Over 14,000 entries in the dataset were meticulously analyzed.
- 8 out of the 10 top suggestions proposed were promptly implemented within the company in just 90 days.
- Two critical touchpoints were identified as pain points, triggering proactive alerts to address them, resulting in a notable increase in NPS by +13.
This success story can be yours.
The magic of AI-Powered insights
The sandsiv+ interactive dashboard identifies critical areas requiring improvement and provides actionable suggestions on how to address them effectively. Discover the secrets of the Customer Journey at Disneyland Paris and, most importantly, learn how to replicate these results within your enterprise to optimize your customers’ experiences.
Business advantages of this approach
Speed to market
Imagine transforming a complex analytics process that once took data scientists weeks to execute into a streamlined operation that merely takes minutes.
Simplified model training
With the advent of Large Language Models (LLMs), we can say goodbye to the need for vast volumes of data. A few-shot approach to Aspect-Based Sentiment Analysis (ABSA) and Customer Journey Identification is all you need.
With the advent of Large Language Models (LLMs), we can say goodbye to the need for vast volumes of data. A few-shot approach to Aspect-Based Sentiment Analysis (ABSA) and Customer Journey Identification is all you need.
Reduced dependency on pre-labeled data
With just 20-30 examples to demonstrate the concept, an LLM can take over from there.
With just 20-30 examples to demonstrate the concept, an LLM can take over from there.
Automated initiative reporting
The AI would generate a comprehensive report outlining customer experience (CX) management initiatives.
The AI would generate a comprehensive report outlining customer experience (CX) management initiatives.
Empowering CX managers
By saving time on analytics, CX Managers can focus on what truly matters – enhancing the customer experience.
By saving time on analytics, CX Managers can focus on what truly matters – enhancing the customer experience.
Zoom on the results
The sandsiv+ dashboard is packed with powerful features. It can easily identify the pros and cons of different areas in Disneyland Paris based on customer feedback. Imagine uncovering the best and worst aspects of your Customer Journey with just a few clicks!
But that’s not all. This innovative dashboard goes a step further by offering personalized recommendations to enhance customer satisfaction. By analyzing customer feedback and mapping their journey, it suggests specific actions to improve their experience.
And here’s the best part: the dashboard ranks these suggestions based on their impact and how easy they are to implement. It’s like having a personal assistant guiding you on the most effective ways to delight your customers.
Experience firsthand how sandsiv+ can empower you to build stronger customer relationships and elevate your customer experience management strategy.
Explore the full use case
Read more
Improve your website UX
Ever wondered how to keep your website visitors engaged and happy?
Boosting survey response rates with WhatsApp
Are your survey response rates frustratingly low, leaving you with incomplete data and untapped customer insights?
Start a Voice of Employee program
Content employees are pivotal for driving customer satisfaction, ultimately leading to a higher ROI.
Want to explore further?
Dive in with a live demo guided by our experts or independently through our demo video. Need guidance? Our CX advisors are here to help you find the perfect fit!
