Customers tell you how to change your company
Bring the revolution to your company: maximize your continuous improvement initiatives with the ability to investigate the root cause of any emerging issues and identify and prioritize systemic changes.
Listen to your customers and refine the way your company works.
Data analysis
Discover ways to improve your business
Implement structural improvements based on closed-loop internal insights and advanced analytics and keep employees and customers informed.
Recurring customer problems
Cover issues that need strategic changes
Identify patterns and trends that can be solved or managed enterprise-wide and understand systemic issues by listening to the voice of your customers.
The way to success
Prioritize changes for your company
Learn from the insights gleaned during the closing of the inner loop and implement lasting solutions that will support your company’s growth.
Key features
React to negative trends
Leverage advanced analytics to identify common trends and monitor how your business is reacting and performing.
NPS at its best
Optimize the outer loop of your Net Promoter System: ensure quick problem resolutions and relieve pain.
Everyone’s contribution
Leverage customizable dashboards and role-based reporting to make the most of the contributions of every professional in the company.
Your tools connected
Link feedback management to other business systems such as CRM and business intelligence tools.
Customer Journey mapping
Improve your customer journey mapping skills to identify customer pain points and gain insights on how to address these issues.
Never stop evolving
Never stop growing and improving your outer close the loop process with technology that easily adapts and supports the evolution of your program.
#1 European Voice of the Customer solution
A deep-dive on sandsiv+
Learn everything you need to know about how this feature evolves your customer experience and get on board with your new customer intelligence platform.
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