Be part of something bigger

The SANDIV community is primarily made up of Customer Experience organisations that are dedicated to working together to improve the Customer Experience. They share common values, events, and best practices for the benefit of customers throughout Europe and beyond.

Our network also consists of business schools and magazines whose goals and values include disseminating knowledge about Customer Experience across Europe, putting the customer first and building a better society.

Finally, we count on several tools to make it possible.

Scroll down to learn more about all of them and to join us on this Customer Experience Management journey.

Rainer Kolm – owner of the Institute for Customer Experience Management (i-CEM)
“I am very excited to be working with SANDSIV to add value to our partners in the DACH region. I am confident that our network will make the most of this partnership and I am proud to have on board an international player like SANDSIV, who is a pioneer in the CX space and offers a unique software solution.”
Asociación para el Desarrollo de la Experiencia de Cliente

Asociación DEC

The DEC Association is a reference in the Customer Experience and Employee Experience spaces within the Spanish-speaking territory. DEC develops initiatives and organizes activities standing for meeting opportunities, training, professional growth and visibility to all their associates. DEC promotes improvements in the CX area in all organizations and also supports their own iniciatives in this field. SANDSIV is proud to support DEC’s scope of action and interest, ranging from research, analysis and design, to the development and direct management of the Customer Experience.
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our network dec
Institut für Customer Experience Management


I-CEM networks CX professionals and enables joint learning on the basis of high-quality content and professional training offers. They are the reference contact point for CX professionals in German-speaking countries. SANDSIV is part of their broad network of specialist consultants and partners creating the basis for professional exchange with peers, as well as new cooperation opportunities for CX new business.
Visit them
CX webinar Customer Experience Week 2023
Nanes Martinez-Arroyo – Director of Asociación para el Desarrollo de la Experiencia de Cliente (DEC)
sandsiv+, a technological multinational expert in collecting the Voice of the Customer, has been a member of the DEC Association since 2021, actively participating in the different activities that we develop and betting on the promotion of the Customer Experience through the sponsorship of our International Congress on CX DEC . It is a privilege for us to have sandsiv+ as a partner.”
Customer Management Insights


CMI Customer Management Insights is the Italian community of Customer Experience, Customer Centricity, Customer Service and Customer Relationship. An information space where you can find experiences, practices, cases and technologies, dedicated to those who want to innovate by promoting the culture of Customer first. Discover how to access the community or to receive support in the webpage below.
Let’s see
Customer Management Insights SANDSIV
Business School

24 Ore

Since 1993, they have been teaching graduates, managers and professionals to help them define and implement their professional career. It’s the first Italian school that offers courses on the main reference industries, such as, the Customer Experience.
Learn more
24 ore business school
Technology partners
Top companies worldwide
meta AI technology SANDSIV
quintly technology SANDSIV
hugging face technology SANDSIV
google AI technology SANDSIV
google cloud technology SANDSIV
elastic technology SANDSIV
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