Make CX work smarter, not harder
SANDSIV AI is the intelligence layer of the sandsiv+ platform. Built on billions of customer experience data points, the SANDSIV AI suite is designed to enhance every aspect of your human experience. It enables smarter feedback collection, automatic topic categorization, top suggestions, and AI agents that work closely with your team. This allows you to reduce costs and save time while delivering greater value.
AI technology at its finest Explore the key features of the sandsiv+ AI suite.
Explore the key features of the sandsiv+ AI suite.
Insight Narrator
How often do you spend hours analyzing reports? Now you can transform data into actionable insights within seconds.
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Topic AI
Categorizing feedback sources remains a hurdle? Discover how to easily apply categorization models.
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Today’s CX challenges
Smart up your CX with sandsiv+ AI If any of these points resonate with you, you’re in the right place to solve them once and for all.
If any of these points resonate with you, you’re in the right place to solve them once and for all.
Delayed responses
Manual processes slow down the generation of actionable insights, resulting in delayed responses to customer issues.
Generic data
Traditional tools offer generic insights that do not support strategic decision-making.
High costs
Maintaining traditional VoC platforms incurs substantial expenses and service-based charges.
Time is key
sandsiv+ AI processes and analyzes customer feedback in real-time, reducing the time from data capture to insight generation from months to minutes.
Specific actions
sandsiv+ AI not only identifies insights as traditional tools, but also recommends specific, actionable change management projects, turning plans into reality.
Cost-effective
By minimizing the need for extensive training, integration, or maintenance costs associated with traditional VoC platforms, sandsiv+ AI offers more value at lower total costs of ownership.
Abhishek Dubey | Analyst
Quadrant Knowledge Solutions
A notable aspect of the sandsiv+ platform is its integration of generative AI technology that enhances the platform’s capabilities by automating routine tasks that were traditionally handled by humans. For instance, generative AI facilitates automated dashboard creation, conversational surveys, and recommendations for next best actions. This integration not only reduces the total cost of ownership but also improves the efficiency and effectiveness of VoC initiatives.
AI at a glance
Time to share the load
A whole AI team for you
Imagine AI that doesn’t just follow commands but anticipates your needs. These algorithms (“agents“) are working together as a team, autonomously handling tasks to deliver the precise insights you requested.
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Generative AI that fits your world
Smart magic to your experience
Some AI features are included in the sandsiv+ AI suite, while others are available as add-ons. Contact us to discover how you can take full advantage of these tools and add a touch of magic to your experience.
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Read more Don’t miss our latest releases in the sandsiv+ AI suite.
Don’t miss our latest releases in the sandsiv+ AI suite.
Insight Narrator
Meet Insight Narrator, sandsiv+’s new AI capability for instant feedback summaries and personalized recommendations.
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Topic AI
Deep dive in the Topic AI funcionalities for AI-powered topic detection and effortless analysis.
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What’s new in 2024
Get a complete overview of all the latest features released in 2024.
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Recognized by leading Analysts
#1 global Voice of the Customer solution
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