Top telecommunications companies
Ease of contact
Don’t let your customer get lost
Always be available for your customers with an omnichannel telecommunications strategy that covers 24/7 service.
Offer differentiated CX
Don’t make price the main differentiator from your competitors. Win over your customers with highly targeted offers and telecommunications services.
Digitize your customer service
Proactively drive customers to self-service digital channels that offer them a frictionless shopping experience and support.
Marko Jovic – Senior Customer Experience Manager
A1 Telekom Austria Group
With sandsiv+, we have an ROI-focused technology with all the features needed to enable our vision “Customer Feedback 360” in one VOC platform that allows me and my team to manage a multinational cx project as simple as possible.
Marco Narduzzi – Innovation & Quality Officer
SANDSIV’s Customer Experience solution was one of the elements that allowed Fastweb to quickly transform itself into a customer-centric organization. The high increase in customer satisfaction (measured by NPS) is reflected in the excellent results in terms of customer growth and turnover.
Thomas Portman – Director Customer Experience
Salt Mobile SA
We have chosen SANDSIV because they provide us a cost-effective end-to-end solution, with a rapid setup period. The SANDSIV solution offers the possibility to gradually expand and tailor functionalities. With the high flexibility of this application, we will be able to include real-time customer feedbacks and ad-hock surveys in an even better way into our customer experience management. This will help us to offer our customers an even better service by including their individual feedbacks into the customer experience processes
Hit the mark with sandsiv+
Reduce customer churn
Make your customers loyal by identifying and solving their problems first.
Digital customer care
Reduce call volume and overhead by implementing digital customer support without losing anything in quality and satisfaction.
Monitor your experience
Implement NPS for continuous monitoring of every interaction in the customer journey.
Match and exceed modern customer expectations by providing 24/7 service and immediate responses.
Use real-time data from individual customers to tailor promotions, campaigns and service interventions across the customer journey.
Chatbot, website or physical store. Deliver seamless, integrated customer experiences to enhance their engagement with your business.
Start growing with sandsiv+ today