Helping companies develop a customer-centric corporate culture

Zurich, Switzerland – February 15, 2024  — SANDSIV,  a leading provider of CX and Voice of Customer (VOC) technology, proudly announces a strategic partnership with Cabinet Conseil CX (3CX), a distinguished consulting firm headquartered in the Greater Montreal region.

Cabinet Conseil CX (3CX) specializes in guiding companies towards a customer-centric and employee-centric vision. Their comprehensive services encompass Audit & Diagnosis, providing profound insights to identify achievements and areas for improvement. Additionally, they deliver Training & Workshops and formulate Customer Relationship Strategies.

In the pursuit of a robust VOC and CX platform seamlessly integrating with the French language, Cabinet Conseil CX finds a valuable addition in SANDSIV. This synergy is manifested in the sandsiv+ platform, which facilitates the translation of consulting guidance into tangible results, empowering businesses to transition from strategy to a demonstrable return on investment (ROI) and linking customer experience directly to sustainable business growth.

This partnership commences with CX masterclasses hosted by Cabinet Conseil CX across the African continent in late February 2024. These masterclasses offer practical insights into creating exceptional customer experiences, with sandsiv+ showcased as a pivotal technology unifying and simplifying the analysis of customer feedback, providing actionable insights at all organizational levels.

Explore how SANDSIV’s cutting-edge technology, embodied by the sandsiv+ platform, is spearheading a global CX revolution. Visit SANDSIV Partners for more information.

Flash quotes:

Mirko Buonerba, Global Partnership Manager at SANDSIV, emphasized, “We are thrilled to embark on this significant collaboration with Cabinet Conseil CX (3CX), given their influential presence in French-speaking markets. We look forward to leveraging our technology to assist common client companies in achieving their CX goals.

Julie Tano-Lawson, Founder at Cabinet Conseil CX (3CX), stated, “Collaborating with a technology powerhouse like SANDSIV adds tremendous value, providing accessible and user-friendly innovation. It allows us to stay at the forefront of CX, offering our clients a transformative tool for their programs.


Company Profiles:

SANDSIV is an innovation leader in Customer Experience Management (CXM) enterprise solutions. With its cutting-edge end-to-end CXM software solution, SANDSIV empowers businesses worldwide to deliver differentiated customer experiences and foster long-lasting customer loyalty. The company’s commitment to excellence and innovation has enabled it to expand its partner program and establish a world presence that is constantly growing. |

Cabinet Conseil CX (3CX) stands as a distinguished consulting firm specializing in customer experience and service consultancy. The company excels in analyzing and optimizing businesses through effective customer satisfaction strategies, persona enhancement, and customer journey optimization. Comprehensive training in customer service and relationship management equips businesses with essential skills. Through collaborative workshops, 3CX instills a customer-centric culture, prioritizing and enhancing the overall customer experience. |

Related Resources:

Media Contact:

Silvia Bellò
Digital Marketing Manager