The new location will grow the Swiss-based company’s broader European presence while positioning it to serve current and future clients in Spain better

VALENCIA, Spain (June 30, 2022)SANDSIV, the global leader in Customer Experience Management (CXM) and Voice of the Customer (VoC) enterprise solutions, has opened its doors on a new location in Valencia. The new site capitalizes on SANDSIV’s continued growth and mission to serve its clients across Spain better. 

SANDSIV’s Valencia office expands on the firm’s commitment to excellent customer service by giving its clients based in Spain access to specialists that speak their language and are familiar with their business needs. The company’s leadership landed on Valencia for its new office based on the partnerships SANDSIV already has in the country, including its relationship with DEC, a benchmark organization for international customer experience, especially known in the Spanish-speaking world. 

The Valencia location will also offer an in-country presence for other SANDSIV partners and the current clients in the Spanish financial and telecommunications industry. 

The new office location also builds on SANDSIV’s corporate vision of becoming a choice employer renowned for its stability, security, and culture that supports a positive and motivating workplace. 

The new Spanish team is composed of locals who understand the unique needs of the Spanish market. Team members also boast international experience to support SANDSIV’s global service mission and to support clients in achieving their growth aspirations.  

“As SANDSIV looks to expand our operations across Europe, Spain is the next logical country to put down roots,” said Uwe Stein, Head of Administration, Compliance & Legal. “We aim to grow our team based in Spain to continue with our strategic expansion plans while making a difference for our current and future partners in the country. We are looking forward to meeting our new Spanish clients and offering them the expertise we acquired all over the years in the customer experience space, as well as direct access to our Spanish-speaking teams.”  

To learn more about SANDSIV and its award-winning, highly secure VoC solutions for medium and large companies with complex business needs who want to grow and improve customer satisfaction, visit https://sandsiv.com/. 

# # #

About DEC

The Association for the Development of Customer Experience (DEC), was born in 2014 promoted by 29 large founding companies, and currently has more than 150 corporate partners of the main brands. It is the first Spanish association that promotes the development of Customer Experience as a differential element of business strategy, identifying best practices, disseminating and promoting new methodologies and recognizing professionals and companies in the field. They work to be the reference for large companies, professionals and experts across Spain and Latin America. 

About SANDSIV

SANDSIV is a Swiss software provider located in Technopark Zurich, Switzerland’s main technology hub. Listed as a leading VOC vendor in Gartner’s recent VOC Market report, SANDSIV has built its reputation in delivering its state-of-the-art Voice of the Customer enterprise solutions “sandsiv+” to advanced CX teams at leading organizations throughout EMEA, including leading companies in the telco, financial services, utilities, retail and transportation sectors.

About sandsiv+

sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX solution harmonizes data from any direct or indirect channel, and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The solution supports complex integration, customization and configuration.

CONTACT:

Giada Longo
giada.longo@sandsiv.com

The new location will grow the Swiss-based company’s broader European presence while positioning it to serve current and future clients in Spain better

VALENCIA, Spain (June 30, 2022)SANDSIV, the global leader in Customer Experience Management (CXM) and Voice of the Customer (VoC) enterprise solutions, has opened its doors on a new location in Valencia. The new site capitalizes on SANDSIV’s continued growth and mission to serve its clients across Spain better. 

SANDSIV’s Valencia office expands on the firm’s commitment to excellent customer service by giving its clients based in Spain access to specialists that speak their language and are familiar with their business needs. The company’s leadership landed on Valencia for its new office based on the partnerships SANDSIV already has in the country, including its relationship with DEC, a benchmark organization for international customer experience, especially known in the Spanish-speaking world. 

The Valencia location will also offer an in-country presence for other SANDSIV partners and the current clients in the Spanish financial and telecommunications industry. 

The new office location also builds on SANDSIV’s corporate vision of becoming a choice employer renowned for its stability, security, and culture that supports a positive and motivating workplace. 

The new Spanish team is composed of locals who understand the unique needs of the Spanish market. Team members also boast international experience to support SANDSIV’s global service mission and to support clients in achieving their growth aspirations.  

“As SANDSIV looks to expand our operations across Europe, Spain is the next logical country to put down roots,” said Uwe Stein, Head of Administration, Compliance & Legal. “We aim to grow our team based in Spain to continue with our strategic expansion plans while making a difference for our current and future partners in the country. We are looking forward to meeting our new Spanish clients and offering them the expertise we acquired all over the years in the customer experience space, as well as direct access to our Spanish-speaking teams.”  

To learn more about SANDSIV and its award-winning, highly secure VoC solutions for medium and large companies with complex business needs who want to grow and improve customer satisfaction, visit https://sandsiv.com/. 

# # #

About DEC

The Association for the Development of Customer Experience (DEC), was born in 2014 promoted by 29 large founding companies, and currently has more than 150 corporate partners of the main brands. It is the first Spanish association that promotes the development of Customer Experience as a differential element of business strategy, identifying best practices, disseminating and promoting new methodologies and recognizing professionals and companies in the field. They work to be the reference for large companies, professionals and experts across Spain and Latin America. 

About SANDSIV

SANDSIV is a Swiss software provider located in Technopark Zurich, Switzerland’s main technology hub. Listed as a leading VOC vendor in Gartner’s recent VOC Market report, SANDSIV has built its reputation in delivering its state-of-the-art Voice of the Customer enterprise solutions “sandsiv+” to advanced CX teams at leading organizations throughout EMEA, including leading companies in the telco, financial services, utilities, retail and transportation sectors.

About sandsiv+

sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX solution harmonizes data from any direct or indirect channel, and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The solution supports complex integration, customization and configuration.

CONTACT:

Giada Longo
giada.longo@sandsiv.com

The new location will grow the Swiss-based company’s broader European presence while positioning it to serve current and future clients in Spain better

VALENCIA, Spain (June 30, 2022)SANDSIV, the global leader in Customer Experience Management (CXM) and Voice of the Customer (VoC) enterprise solutions, has opened its doors on a new location in Valencia. The new site capitalizes on SANDSIV’s continued growth and mission to serve its clients across Spain better. 

SANDSIV’s Valencia office expands on the firm’s commitment to excellent customer service by giving its clients based in Spain access to specialists that speak their language and are familiar with their business needs. The company’s leadership landed on Valencia for its new office based on the partnerships SANDSIV already has in the country, including its relationship with DEC, a benchmark organization for international customer experience, especially known in the Spanish-speaking world. 

The Valencia location will also offer an in-country presence for other SANDSIV partners and the current clients in the Spanish financial and telecommunications industry. 

The new office location also builds on SANDSIV’s corporate vision of becoming a choice employer renowned for its stability, security, and culture that supports a positive and motivating workplace. 

The new Spanish team is composed of locals who understand the unique needs of the Spanish market. Team members also boast international experience to support SANDSIV’s global service mission and to support clients in achieving their growth aspirations.  

“As SANDSIV looks to expand our operations across Europe, Spain is the next logical country to put down roots,” said Uwe Stein, Head of Administration, Compliance & Legal. “We aim to grow our team based in Spain to continue with our strategic expansion plans while making a difference for our current and future partners in the country. We are looking forward to meeting our new Spanish clients and offering them the expertise we acquired all over the years in the customer experience space, as well as direct access to our Spanish-speaking teams.”  

To learn more about SANDSIV and its award-winning, highly secure VoC solutions for medium and large companies with complex business needs who want to grow and improve customer satisfaction, visit https://sandsiv.com/. 

# # #

About DEC

The Association for the Development of Customer Experience (DEC), was born in 2014 promoted by 29 large founding companies, and currently has more than 150 corporate partners of the main brands. It is the first Spanish association that promotes the development of Customer Experience as a differential element of business strategy, identifying best practices, disseminating and promoting new methodologies and recognizing professionals and companies in the field. They work to be the reference for large companies, professionals and experts across Spain and Latin America. 

About SANDSIV

SANDSIV is a Swiss software provider located in Technopark Zurich, Switzerland’s main technology hub. Listed as a leading VOC vendor in Gartner’s recent VOC Market report, SANDSIV has built its reputation in delivering its state-of-the-art Voice of the Customer enterprise solutions “sandsiv+” to advanced CX teams at leading organizations throughout EMEA, including leading companies in the telco, financial services, utilities, retail and transportation sectors.

About sandsiv+

sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX solution harmonizes data from any direct or indirect channel, and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The solution supports complex integration, customization and configuration.

CONTACT:

Giada Longo
giada.longo@sandsiv.com

The new location will grow the Swiss-based company’s broader European presence while positioning it to serve current and future clients in Spain better

VALENCIA, Spain (June 30, 2022)SANDSIV, the global leader in Customer Experience Management (CXM) and Voice of the Customer (VoC) enterprise solutions, has opened its doors on a new location in Valencia. The new site capitalizes on SANDSIV’s continued growth and mission to serve its clients across Spain better. 

SANDSIV’s Valencia office expands on the firm’s commitment to excellent customer service by giving its clients based in Spain access to specialists that speak their language and are familiar with their business needs. The company’s leadership landed on Valencia for its new office based on the partnerships SANDSIV already has in the country, including its relationship with DEC, a benchmark organization for international customer experience, especially known in the Spanish-speaking world. 

The Valencia location will also offer an in-country presence for other SANDSIV partners and the current clients in the Spanish financial and telecommunications industry. 

The new office location also builds on SANDSIV’s corporate vision of becoming a choice employer renowned for its stability, security, and culture that supports a positive and motivating workplace. 

The new Spanish team is composed of locals who understand the unique needs of the Spanish market. Team members also boast international experience to support SANDSIV’s global service mission and to support clients in achieving their growth aspirations.  

“As SANDSIV looks to expand our operations across Europe, Spain is the next logical country to put down roots,” said Uwe Stein, Head of Administration, Compliance & Legal. “We aim to grow our team based in Spain to continue with our strategic expansion plans while making a difference for our current and future partners in the country. We are looking forward to meeting our new Spanish clients and offering them the expertise we acquired all over the years in the customer experience space, as well as direct access to our Spanish-speaking teams.”  

To learn more about SANDSIV and its award-winning, highly secure VoC solutions for medium and large companies with complex business needs who want to grow and improve customer satisfaction, visit https://sandsiv.com/. 

# # #

About DEC

The Association for the Development of Customer Experience (DEC), was born in 2014 promoted by 29 large founding companies, and currently has more than 150 corporate partners of the main brands. It is the first Spanish association that promotes the development of Customer Experience as a differential element of business strategy, identifying best practices, disseminating and promoting new methodologies and recognizing professionals and companies in the field. They work to be the reference for large companies, professionals and experts across Spain and Latin America. 

About SANDSIV

SANDSIV is a Swiss software provider located in Technopark Zurich, Switzerland’s main technology hub. Listed as a leading VOC vendor in Gartner’s recent VOC Market report, SANDSIV has built its reputation in delivering its state-of-the-art Voice of the Customer enterprise solutions “sandsiv+” to advanced CX teams at leading organizations throughout EMEA, including leading companies in the telco, financial services, utilities, retail and transportation sectors.

About sandsiv+

sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX solution harmonizes data from any direct or indirect channel, and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The solution supports complex integration, customization and configuration.

CONTACT:

Giada Longo
giada.longo@sandsiv.com

The new location will grow the Swiss-based company’s broader European presence while positioning it to serve current and future clients in Spain better

VALENCIA, Spain (June 30, 2022)SANDSIV, the global leader in Customer Experience Management (CXM) and Voice of the Customer (VoC) enterprise solutions, has opened its doors on a new location in Valencia. The new site capitalizes on SANDSIV’s continued growth and mission to serve its clients across Spain better. 

SANDSIV’s Valencia office expands on the firm’s commitment to excellent customer service by giving its clients based in Spain access to specialists that speak their language and are familiar with their business needs. The company’s leadership landed on Valencia for its new office based on the partnerships SANDSIV already has in the country, including its relationship with DEC, a benchmark organization for international customer experience, especially known in the Spanish-speaking world. 

The Valencia location will also offer an in-country presence for other SANDSIV partners and the current clients in the Spanish financial and telecommunications industry. 

The new office location also builds on SANDSIV’s corporate vision of becoming a choice employer renowned for its stability, security, and culture that supports a positive and motivating workplace. 

The new Spanish team is composed of locals who understand the unique needs of the Spanish market. Team members also boast international experience to support SANDSIV’s global service mission and to support clients in achieving their growth aspirations.  

“As SANDSIV looks to expand our operations across Europe, Spain is the next logical country to put down roots,” said Uwe Stein, Head of Administration, Compliance & Legal. “We aim to grow our team based in Spain to continue with our strategic expansion plans while making a difference for our current and future partners in the country. We are looking forward to meeting our new Spanish clients and offering them the expertise we acquired all over the years in the customer experience space, as well as direct access to our Spanish-speaking teams.”  

To learn more about SANDSIV and its award-winning, highly secure VoC solutions for medium and large companies with complex business needs who want to grow and improve customer satisfaction, visit https://sandsiv.com/. 

# # #

About DEC

The Association for the Development of Customer Experience (DEC), was born in 2014 promoted by 29 large founding companies, and currently has more than 150 corporate partners of the main brands. It is the first Spanish association that promotes the development of Customer Experience as a differential element of business strategy, identifying best practices, disseminating and promoting new methodologies and recognizing professionals and companies in the field. They work to be the reference for large companies, professionals and experts across Spain and Latin America. 

About SANDSIV

SANDSIV is a Swiss software provider located in Technopark Zurich, Switzerland’s main technology hub. Listed as a leading VOC vendor in Gartner’s recent VOC Market report, SANDSIV has built its reputation in delivering its state-of-the-art Voice of the Customer enterprise solutions “sandsiv+” to advanced CX teams at leading organizations throughout EMEA, including leading companies in the telco, financial services, utilities, retail and transportation sectors.

About sandsiv+

sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX solution harmonizes data from any direct or indirect channel, and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The solution supports complex integration, customization and configuration.

CONTACT:

Giada Longo
giada.longo@sandsiv.com

The new location will grow the Swiss-based company’s broader European presence while positioning it to serve current and future clients in Spain better

VALENCIA, Spain (June 30, 2022)SANDSIV, the global leader in Customer Experience Management (CXM) and Voice of the Customer (VoC) enterprise solutions, has opened its doors on a new location in Valencia. The new site capitalizes on SANDSIV’s continued growth and mission to serve its clients across Spain better. 

SANDSIV’s Valencia office expands on the firm’s commitment to excellent customer service by giving its clients based in Spain access to specialists that speak their language and are familiar with their business needs. The company’s leadership landed on Valencia for its new office based on the partnerships SANDSIV already has in the country, including its relationship with DEC, a benchmark organization for international customer experience, especially known in the Spanish-speaking world. 

The Valencia location will also offer an in-country presence for other SANDSIV partners and the current clients in the Spanish financial and telecommunications industry. 

The new office location also builds on SANDSIV’s corporate vision of becoming a choice employer renowned for its stability, security, and culture that supports a positive and motivating workplace. 

The new Spanish team is composed of locals who understand the unique needs of the Spanish market. Team members also boast international experience to support SANDSIV’s global service mission and to support clients in achieving their growth aspirations.  

“As SANDSIV looks to expand our operations across Europe, Spain is the next logical country to put down roots,” said Uwe Stein, Head of Administration, Compliance & Legal. “We aim to grow our team based in Spain to continue with our strategic expansion plans while making a difference for our current and future partners in the country. We are looking forward to meeting our new Spanish clients and offering them the expertise we acquired all over the years in the customer experience space, as well as direct access to our Spanish-speaking teams.”  

To learn more about SANDSIV and its award-winning, highly secure VoC solutions for medium and large companies with complex business needs who want to grow and improve customer satisfaction, visit https://sandsiv.com/. 

# # #

About DEC

The Association for the Development of Customer Experience (DEC), was born in 2014 promoted by 29 large founding companies, and currently has more than 150 corporate partners of the main brands. It is the first Spanish association that promotes the development of Customer Experience as a differential element of business strategy, identifying best practices, disseminating and promoting new methodologies and recognizing professionals and companies in the field. They work to be the reference for large companies, professionals and experts across Spain and Latin America. 

About SANDSIV

SANDSIV is a Swiss software provider located in Technopark Zurich, Switzerland’s main technology hub. Listed as a leading VOC vendor in Gartner’s recent VOC Market report, SANDSIV has built its reputation in delivering its state-of-the-art Voice of the Customer enterprise solutions “sandsiv+” to advanced CX teams at leading organizations throughout EMEA, including leading companies in the telco, financial services, utilities, retail and transportation sectors.

About sandsiv+

sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX solution harmonizes data from any direct or indirect channel, and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The solution supports complex integration, customization and configuration.

CONTACT:

Giada Longo
giada.longo@sandsiv.com
The new location will grow the Swiss-based company’s broader European presence while positioning it to serve current and future clients in Spain better

VALENCIA, Spain (June 30, 2022)SANDSIV, the global leader in Customer Experience Management (CXM) and Voice of the Customer (VoC) enterprise solutions, has opened its doors on a new location in Valencia. The new site capitalizes on SANDSIV’s continued growth and mission to serve its clients across Spain better. 

SANDSIV’s Valencia office expands on the firm’s commitment to excellent customer service by giving its clients based in Spain access to specialists that speak their language and are familiar with their business needs. The company’s leadership landed on Valencia for its new office based on the partnerships SANDSIV already has in the country, including its relationship with DEC, a benchmark organization for international customer experience, especially known in the Spanish-speaking world. 

The Valencia location will also offer an in-country presence for other SANDSIV partners and the current clients in the Spanish financial and telecommunications industry. 

The new office location also builds on SANDSIV’s corporate vision of becoming a choice employer renowned for its stability, security, and culture that supports a positive and motivating workplace. 

The new Spanish team is composed of locals who understand the unique needs of the Spanish market. Team members also boast international experience to support SANDSIV’s global service mission and to support clients in achieving their growth aspirations.  

“As SANDSIV looks to expand our operations across Europe, Spain is the next logical country to put down roots,” said Uwe Stein, Head of Administration, Compliance & Legal. “We aim to grow our team based in Spain to continue with our strategic expansion plans while making a difference for our current and future partners in the country. We are looking forward to meeting our new Spanish clients and offering them the expertise we acquired all over the years in the customer experience space, as well as direct access to our Spanish-speaking teams.”  

To learn more about SANDSIV and its award-winning, highly secure VoC solutions for medium and large companies with complex business needs who want to grow and improve customer satisfaction, visit https://sandsiv.com/. 

# # #

About DEC

The Association for the Development of Customer Experience (DEC), was born in 2014 promoted by 29 large founding companies, and currently has more than 150 corporate partners of the main brands. It is the first Spanish association that promotes the development of Customer Experience as a differential element of business strategy, identifying best practices, disseminating and promoting new methodologies and recognizing professionals and companies in the field. They work to be the reference for large companies, professionals and experts across Spain and Latin America. 

About SANDSIV

SANDSIV is a Swiss software provider located in Technopark Zurich, Switzerland’s main technology hub. Listed as a leading VOC vendor in Gartner’s recent VOC Market report, SANDSIV has built its reputation in delivering its state-of-the-art Voice of the Customer enterprise solutions “sandsiv+” to advanced CX teams at leading organizations throughout EMEA, including leading companies in the telco, financial services, utilities, retail and transportation sectors.

About sandsiv+

sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX solution harmonizes data from any direct or indirect channel, and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The solution supports complex integration, customization and configuration.

CONTACT:

Giada Longo
giada.longo@sandsiv.com

ZURICH, 08.03.2021 – SANDSIV, leading Customer Experience Management solution provider in EMEA, today announced it has been recognized in the Now Tech: Voice-Of-The-Customer (VoC) Vendors, Q1 2021 report published by Forrester Research.
The VoC landscape is highly competitive. The report is an overview of 39 vendors, categorized by size and functionality, to help CX professionals make the right choice: understand the value they can expect from a VoC provider and to select one based on functionality and expertise. SANDSIV was included in the customer feedback management (CFM) segment.

“We remain relentless in our commitment to enable companies to address the latest technology trends as well as consumers’ ever-changing needs in the digital landscape. SANDSIV continues to innovate and ensures our enterprise software solution, sandsiv+, gains the highest levels of performance and security” said Federico Cesconi, CEO of SANDSIV.

As the report, authored by Forrester analyst Faith Adams, states: “There is no one-size-fits-all when it comes to VoC vendors. And it is not uncommon for programs to require a blend of capabilities. CX pros must work with key stakeholders to select the vendor(s) that best meet their organizational needs.”

SANDSIV has a brilliant platform, a proven track record, and a team of senior CX professionals specialized in strategy, methodology, data analysis, and technology that deeply understand the requirements of the client.

Want to know if sandsiv+ is the right solution for you? Meet our customer experience visionaries at www.sandsiv.com.

The report can be found on forrester.com and is only available for subscribers or purchase. Authors: Faith Adams, Harley Manning, Benjamin Salamin, and Shayna Neuburg.

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About SANDSIV

SANDSIV is a Swiss software provider located in Technopark Zurich, Switzerland’s main technology hub. Listed as a leading VOC vendor in Gartner’s recent VOC Market report, SANDSIV has built its reputation in delivering its state-of-the-art Voice of the Customer enterprise solutions “sandsiv+” to advanced CX teams at leading organizations throughout EMEA, including leading companies in the telco, financial services, utilities, retail and transportation sectors.

About sandsiv+

sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX platform harmonizes data from any direct or indirect channel, and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The platform supports complex integration, customization and configuration.

CONTACT:
Silvia Bello
silvia.bello@sandsiv.com

ZURICH, SWITZERLAND, 29.10.2020 – Customer experience pioneer SANDSIV proudly announces that it has been chosen to help elevate the CXM program of Italy’s largest logistics operator. Poste Italiane chose SANDSIV over competitors on the basis of its innovative features, secure and stable architecture, and proven cost-effectiveness.

With more than 35 million customers, a workforce of more than 125,000, and financial assets exceeding €536 billion, Poste Italiane is more than just a postal service. It provides integrated payment and mobile solutions, banking through its BancoPosta division, and even insurance products. With an annual turnover of more than €11 billion, Poste Italiane has an enormous impact on Italy’s GDP, both through its own businesses and as a partner with other companies throughout its supply chain.

To honour its uniquely important standing in Italy’s economic and social fabric, Poste Italiane needs to know what its retail and business customers think, what they expect, and what they need. That’s where SANDSIV comes in.

The company’s industry-leading sandsiv+ platform will allow Poste Italiane to automate all customer-feedback activities, ranging from surveys and customer interviews to assessments of customer opinion from third-party sources such as social media. It will also close the loop by enabling real-time responses to customer opinion and proactive management of negative customer experiences.

Just as importantly, sandsiv+ will deliver customer insights to all of Poste Italiane’s business units, encouraging the kind of organisation-wide innovation that keeps leading companies atop their sectors.

To SANDSIV senior consultant Bo Evers, the deal represents a logical next step for a company whose products have become synonymous with power, scalability, and results.

“Poste Italiane has used its proven management and operational structure to convey benefits across a wide swathe of the Italian economy,” he reflects. “SANDSIV is a natural partner for a business with that kind of ambition and agility. Everything from the way we deploy instances of sandsiv+ to the flexibility our clients have in constructing surveys and analysing the results is designed to bring the right information to the right people at the right time. Our system’s architecture offers industry-leading security without compromising performance, and our longstanding investment in AI-powered advanced analytics will ensure that each Poste Italiane employee can contribute meaningfully to a better, more responsive customer experience for all of its customers.”

To learn more about how SANDSIV is helping one of Europe’s major corporations plan an even more successful and customer-focused future, please contact us at sales@sandsiv.com.

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About SANDSIV

SANDSIV is a Swiss software provider located in Technopark Zurich, Switzerland’s main technology hub. Listed as a leading VOC vendor in Gartner’s recent VOC Market report, SANDSIV has built its reputation in delivering its state-of-the-art Voice of the Customer enterprise solutions “sandsiv+” to advanced CX teams at leading organizations throughout EMEA, including leading companies in the telco, financial services, utilities, retail and transportation sectors.

About sandsiv+

sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX platform harmonizes data from any direct or indirect channel, and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The platform supports complex integration, customization and configuration.

CONTACT:
Silvia Bello
silvia.bello@sandsiv.com

ZURICH, SWITZERLAND, 14.10.2020 – Customer Experience Management (CXM) pioneers SANDSIV announces that it has been named a Substantial Market Challenger in Omdia’s Market Radar for AI-Enabled Experience Management Platforms.

Omdia evaluated nine XM systems on the range of their capabilities, the depth of their AI implementations, the breadth of their data-gathering functionality, and the maturity of their analytics and reporting features. sandsiv+ scored high marks on each of these criteria, marking it as an XM platform fully prepared to compete against the biggest names in the field.

The report makes special note of sandsiv+’s agility and flexibility. Clients can choose from a wide range of deployment options, from entirely cloud-based to completely in-house installations. “Its agile platform and consulting approach,” says the study’s author, Principal Analyst Jeremy Cox, “enable rapid returns on investment…. Product updates are released to all clients when ready, with as many as eight releases a day.”

sandsiv+’s remarkable agility is built into its very architecture. “When we first conceived of our flagship platform, sandsiv+,” says SANDSIV CTO Denis Terebiy, “we refused to compromise on either security or performance. That’s why we started with the most secure infrastructure possible, then found ways to deploy and update it that offered the execution speed our customers demand while allowing our developers to constantly roll out new innovations.

“Deploying updates through Kubernetes (K8s) allows us to do just that. Our clients see the results in unmatched access to indirect and implied customer opinion, responsive analytics that serve the needs of employees across the enterprise, and silo-busting integration of data sources. We believe that the customer experience should inform everyone’s work, from the C-suite to the sales team. We’ve developed a tool that helps companies achieve just that.”

Future plans for the platform include a suite of insight-gathering tools developed expressly for the mobile environment, along with augmented visualizations of data and dashboards that succinctly and actionably chart the impact of digital transformation on the customer experience.

SANDSIV may have older, more established competitors, Omdia notes, but “it punches well above its weight, as evidenced by a growing roster of recognized brands.” For a copy of the Omdia report, please click here.

To learn more about how SANDSIV is transforming the way that companies around the world meet the needs of current and future customers, please contact us at sales@sandsiv.com.

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About SANDSIV

SANDSIV is a Swiss software provider located in Technopark Zurich, Switzerland’s main technology hub. Listed as a leading VOC vendor in Gartner’s recent VOC Market report, SANDSIV has built its reputation in delivering its state-of-the-art Voice of the Customer enterprise solutions “sandsiv+” to advanced CX teams at leading organizations throughout EMEA, including leading companies in the telco, financial services, utilities, retail and transportation sectors.

About sandsiv+

sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX platform harmonizes data from any direct or indirect channel, and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The platform supports complex integration, customization and configuration.

CONTACT:
Silvia Bello
silvia.bello@sandsiv.com