Zurich, Switzerland – September 3, 2024 — SANDSIV, a leading provider of Customer Experience (CX) and Voice of Customer (VoC) technology through its sandsiv+ enterprise platform, has announced a strategic partnership with CXaaS (Customer Experience as a Service), a consultancy specializing in customer experience transformation. This collaboration unites CXaaS’s industry expertise with SANDSIV’s advanced technology to create customized solutions for today’s rapidly evolving business environment.
As businesses in the UK and US face volatile markets and rising customer expectations, traditional consulting and one-size-fits-all technology solutions often prove inadequate. The SANDSIV-CXaaS partnership addresses these challenges by offering a tailored blend of services and technology, ensuring companies remain agile and competitive.
CXaaS provides CX Intelligence as a Service, offering expert support to build or enhance CX practices, elevate service quality, streamline operations, and maximize ROI. Complementing this, the sandsiv+ platform integrates experience data and behavioral insights to map the entire customer journey, enabling businesses to optimize interactions and engage with customers at the right moments.
Together, CXaaS’s strategic insights and SANDSIV’s technological capabilities provide a comprehensive solution that allows companies across sectors—such as telecommunications, pharmaceuticals, utilities, and financial services—to adapt swiftly to market changes and exceed customer expectations.
Explore how SANDSIV’s cutting-edge technology, embodied by the sandsiv+ platform, is spearheading a global CX revolution. Visit SANDSIV Partners for more information.
Flash quotes:
Mirko Buonerba, Global Partnership Manager at SANDSIV, highlighted the significance of this alliance: “This partnership brings together two organizations committed to empathy-driven, human-centered approaches. We are enabling businesses to deliver real value swiftly, heralding a new era of Experience Transformation.”
Rachel Lane, CEO & Founder of CXaaS, stated, “The fundamental operating pillar of CXaaS is to provide a fresh, agile approach to customer experience consulting, providing skilled experts at short notice at a great price. Our partnership with SANDSIV will build on this theme further by providing market leading software with rapid implementation at a great price.
Our businesses are fully aligned to revolutionise CX, delivering expert agile individuals or teams who can access critical insights quickly and create rapid business adjustments.
The days of having to employ a large CX team and a costly platform that the client doesn’t have full control over have gone, and we are leading the way for industry transformation.”
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Company Profiles:
SANDSIV is an innovation leader in Customer Experience Management (CXM) enterprise solutions. With its cutting-edge end-to-end CXM software solution, SANDSIV empowers businesses worldwide to deliver differentiated customer experiences and foster long-lasting customer loyalty. The company’s commitment to excellence and innovation has enabled it to expand its partner program and establish a world presence that is constantly growing. | https://sandsiv.com/
CXaas (Customer Experience as a Service) is a specialized consultancy providing top-tier customer experience executives on short-term contracts. They offer expert leadership for roles such as interim CXOs, transformation executives, or practice builders, delivering immediate value without the long-term commitment of a full-time hire. Their flexibility and expertise support organizations during times of transformation. | https://www.cxaas.co.uk/
Related Resources
https://sandsiv.com/sandsiv-and-iam-partner/
https://sandsiv.com/sandsiv-and-cabinet-conseil-cx/
Media Contact
Silvia Bellò
Digital Marketing Manager
Rachel Lane
CEO & Founder
