CX punk chatvideo podcast

CX punk chat is a SANDSIV series that wants to promote individual freedom and anti-establishment views in the CX world. Federico Cesconi, along with a guest expert, tackles a new topic every episode in less than 30 minutes.

S1 – E1

CX strategy is not a religion!

Jack Springman

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S1 – E2

Episodes & Phygital Journey

Gian Paolo Franzoni

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S1 – E3

Customer Centricity in reality

Stefan M. Schröder

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S1 – E4

B2B CX, the difference from Customer CX

Michael Brandt

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S1 – E5

Managing a multinational CX project

Marko Jovic

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S1 – E6

Do Customer Experience right with WOW moments

Gregorio Uglioni

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S1 – E7

VoC in the Innovation process

Catharina van Delden

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S1 – E8

It’s time for Customer Intelligence!

Jeofrey Bean

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S1 – E9

The past and the next 10 years in CX

Ian Golding

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S1 – E10

Agile CX, de-risk big bang CX approach

Olga Potaptseva

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S1 – E11

European Customer Experience Organization

Ricardo Saltz Gulko

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S2 – E1

The attachment theory

Joanna Carr

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S2 – E2

Show me the money! From CX to Customer Intelligence

Graham Hill

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S2 – E3

Happy agent make happy customers

Tue Søttrup

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S2 – E4

The CXM field manual

Jeff Sheehan

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S2 – E5

Quickly adapt CX to external factors

Alan Pennington

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S2 – E6

Customer service begins with a smile

Faran Niaz

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CX punk chatvideo podcast

Season 1

S1 – E1

Jack Springman

S1 – E2

Gian Paolo Franzoni

S1 – E3

Stefan M. Schröder

S1 – E4

Michael Brandt

S1 – E5

Marko Jovic

S1 – E6

Gregorio Uglioni

+

S1 – E7

Catharina van Delden

S1 – E8

Jeofrey Bean

S1 – E9

Ian Golding

S1 – E10

Olga Potaptseva

S1 – E11

Ricardo Saltz Gulko

Season 2

S2 – E1

Joanna Carr

S2 – E2

Graham Hill

S2 – E3

Tue Søttrup

S2 – E4

Jeff Sheehan

S2 – E5

Alan Pennington

S2 – E6

Faran Niaz