ZURICH, SWITZERLAND, 24.06.2021 – SANDSIV, EMEA’s leading customer experience management solution provider, has won the 2021 Frost & Sullivan Best Practices Product Leadership Award in the European Voice of the Customer industry. The award follows recognition of SANDSIV’s flagship sandsiv+ platform by both Gartner and Forrester Research as a VoC market leader, marking SANDSIV’s arrival as a global leader in the CX/VoC space.

SANDSIV’s market leadership extends beyond Europe. From its headquarters in Switzerland, SANDSIV delivers CX solutions to clients in 16 countries, including multinational telecommunications firms A1 Group and MTN Group.

The Frost & Sullivan award recognizes SANDSIV’s leadership in three key aspects of the CXM industry: business innovation, technological disruption, and measurable benefits to client companies. Thirteen CXM vendors were considered for the award.

Frost & Sullivan were particularly impressed by sandsiv+’s combination of power and flexibility. SANDSIV has consistently led the field in the application of new zero-touch technologies for capturing feedback, making actionable sense of customer data with AI-powered analytics, and delivering richly augmented visualizations of that analysis. Its K8s-based automated deployment system helps SANDSIV tailor the platform to each customer’s exact needs and allows sandsiv+ to integrate seamlessly with the most complex and advanced IT infrastructures.

“We are proud to lead the European VoC space,” says SANDSIV’s CEO Federico Cesconi. “As a Swiss company, located in the heart of Europe, we feel a special obligation to maintain the highest standards of quality, reliability, and security. We are glad that Gartner, Forrester, and now Frost & Sullivan agree.”

Frost & Sullivan, a global business growth consultancy with a 60-year history, was impressed both by sandsiv+’s raw capabilities and proven reliability, and by its demonstrated ability to measurably improve business performance.

“SANDSIV offers a superior solution,” notes Frost & Sullivan’s award announcement, “that is powered by cutting-edge AI, with advanced analytics and visualization capabilities and a comprehensive range of functionalities that allow businesses to capture VoC across multiple channels, improve customer services, and differentiate from competitors.”

That sentiment is echoed by the very analysts who assessed SANDSIV against the competition.

“sandsiv+ advances customers’ business intelligence to a completely new level,” notes Frost & Sullivan research analyst Federico Teveles, “providing customers with a view on what is happening behind the scenes and delivering exceptional value to end-user organizations.

“SANDSIV sustains its success through its strong commitment to a customer-centric product design,” he continues. “sandsiv+’s modular architecture increases the agility of the platform and enables customers to use the functional modules they need so they can adapt the solution to their context.”

Download the full report (PDF) by clicking here.

To learn more about how SANDSIV helps companies consider the voices of their customers in everything they do, please contact us at info@sandsiv.com or sales@sandsiv.com.

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About SANDSIV

SANDSIV is a Swiss software provider located in Technopark Zurich, Switzerland’s main technology hub. Listed as a leading VOC vendor in Gartner’s recent VOC Market report, SANDSIV has built its reputation in delivering its state-of-the-art Voice of the Customer enterprise solutions “sandsiv+” to advanced CX teams at leading organizations throughout EMEA, including leading companies in the telco, financial services, utilities, retail and transportation sectors.

About sandsiv+

sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX platform harmonizes data from any direct or indirect channel, and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The platform supports complex integration, customization and configuration.

CONTACT:
Silvia Bello
silvia.bello@sandsiv.com

ZURICH, 08.03.2021 – SANDSIV, leading Customer Experience Management solution provider in EMEA, today announced it has been recognized in the Now Tech: Voice-Of-The-Customer (VoC) Vendors, Q1 2021 report published by Forrester Research.
The VoC landscape is highly competitive. The report is an overview of 39 vendors, categorized by size and functionality, to help CX professionals make the right choice: understand the value they can expect from a VoC provider and to select one based on functionality and expertise. SANDSIV was included in the customer feedback management (CFM) segment.

“We remain relentless in our commitment to enable companies to address the latest technology trends as well as consumers’ ever-changing needs in the digital landscape. SANDSIV continues to innovate and ensures our enterprise software solution, sandsiv+, gains the highest levels of performance and security” said Federico Cesconi, CEO of SANDSIV.

As the report, authored by Forrester analyst Faith Adams, states: “There is no one-size-fits-all when it comes to VoC vendors. And it is not uncommon for programs to require a blend of capabilities. CX pros must work with key stakeholders to select the vendor(s) that best meet their organizational needs.”

SANDSIV has a brilliant platform, a proven track record, and a team of senior CX professionals specialized in strategy, methodology, data analysis, and technology that deeply understand the requirements of the client.

Want to know if sandsiv+ is the right solution for you? Meet our customer experience visionaries at www.sandsiv.com.

The report can be found on forrester.com and is only available for subscribers or purchase. Authors: Faith Adams, Harley Manning, Benjamin Salamin, and Shayna Neuburg.

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About SANDSIV

SANDSIV is a Swiss software provider located in Technopark Zurich, Switzerland’s main technology hub. Listed as a leading VOC vendor in Gartner’s recent VOC Market report, SANDSIV has built its reputation in delivering its state-of-the-art Voice of the Customer enterprise solutions “sandsiv+” to advanced CX teams at leading organizations throughout EMEA, including leading companies in the telco, financial services, utilities, retail and transportation sectors.

About sandsiv+

sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX platform harmonizes data from any direct or indirect channel, and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The platform supports complex integration, customization and configuration.

CONTACT:
Silvia Bello
silvia.bello@sandsiv.com

ZURICH, SWITZERLAND, 29.10.2020 – Customer experience pioneer SANDSIV proudly announces that it has been chosen to help elevate the CXM program of Italy’s largest logistics operator. Poste Italiane chose SANDSIV over competitors on the basis of its innovative features, secure and stable architecture, and proven cost-effectiveness.

With more than 35 million customers, a workforce of more than 125,000, and financial assets exceeding €536 billion, Poste Italiane is more than just a postal service. It provides integrated payment and mobile solutions, banking through its BancoPosta division, and even insurance products. With an annual turnover of more than €11 billion, Poste Italiane has an enormous impact on Italy’s GDP, both through its own businesses and as a partner with other companies throughout its supply chain.

To honour its uniquely important standing in Italy’s economic and social fabric, Poste Italiane needs to know what its retail and business customers think, what they expect, and what they need. That’s where SANDSIV comes in.

The company’s industry-leading sandsiv+ platform will allow Poste Italiane to automate all customer-feedback activities, ranging from surveys and customer interviews to assessments of customer opinion from third-party sources such as social media. It will also close the loop by enabling real-time responses to customer opinion and proactive management of negative customer experiences.

Just as importantly, sandsiv+ will deliver customer insights to all of Poste Italiane’s business units, encouraging the kind of organisation-wide innovation that keeps leading companies atop their sectors.

To SANDSIV senior consultant Bo Evers, the deal represents a logical next step for a company whose products have become synonymous with power, scalability, and results.

“Poste Italiane has used its proven management and operational structure to convey benefits across a wide swathe of the Italian economy,” he reflects. “SANDSIV is a natural partner for a business with that kind of ambition and agility. Everything from the way we deploy instances of sandsiv+ to the flexibility our clients have in constructing surveys and analysing the results is designed to bring the right information to the right people at the right time. Our system’s architecture offers industry-leading security without compromising performance, and our longstanding investment in AI-powered advanced analytics will ensure that each Poste Italiane employee can contribute meaningfully to a better, more responsive customer experience for all of its customers.”

To learn more about how SANDSIV is helping one of Europe’s major corporations plan an even more successful and customer-focused future, please contact us at sales@sandsiv.com.

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About SANDSIV

SANDSIV is a Swiss software provider located in Technopark Zurich, Switzerland’s main technology hub. Listed as a leading VOC vendor in Gartner’s recent VOC Market report, SANDSIV has built its reputation in delivering its state-of-the-art Voice of the Customer enterprise solutions “sandsiv+” to advanced CX teams at leading organizations throughout EMEA, including leading companies in the telco, financial services, utilities, retail and transportation sectors.

About sandsiv+

sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX platform harmonizes data from any direct or indirect channel, and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The platform supports complex integration, customization and configuration.

CONTACT:
Silvia Bello
silvia.bello@sandsiv.com

ZURICH, SWITZERLAND, 14.10.2020 – Customer Experience Management (CXM) pioneers SANDSIV announces that it has been named a Substantial Market Challenger in Omdia’s Market Radar for AI-Enabled Experience Management Platforms.

Omdia evaluated nine XM systems on the range of their capabilities, the depth of their AI implementations, the breadth of their data-gathering functionality, and the maturity of their analytics and reporting features. sandsiv+ scored high marks on each of these criteria, marking it as an XM platform fully prepared to compete against the biggest names in the field.

The report makes special note of sandsiv+’s agility and flexibility. Clients can choose from a wide range of deployment options, from entirely cloud-based to completely in-house installations. “Its agile platform and consulting approach,” says the study’s author, Principal Analyst Jeremy Cox, “enable rapid returns on investment…. Product updates are released to all clients when ready, with as many as eight releases a day.”

sandsiv+’s remarkable agility is built into its very architecture. “When we first conceived of our flagship platform, sandsiv+,” says SANDSIV CTO Denis Terebiy, “we refused to compromise on either security or performance. That’s why we started with the most secure infrastructure possible, then found ways to deploy and update it that offered the execution speed our customers demand while allowing our developers to constantly roll out new innovations.

“Deploying updates through Kubernetes (K8s) allows us to do just that. Our clients see the results in unmatched access to indirect and implied customer opinion, responsive analytics that serve the needs of employees across the enterprise, and silo-busting integration of data sources. We believe that the customer experience should inform everyone’s work, from the C-suite to the sales team. We’ve developed a tool that helps companies achieve just that.”

Future plans for the platform include a suite of insight-gathering tools developed expressly for the mobile environment, along with augmented visualizations of data and dashboards that succinctly and actionably chart the impact of digital transformation on the customer experience.

SANDSIV may have older, more established competitors, Omdia notes, but “it punches well above its weight, as evidenced by a growing roster of recognized brands.” For a copy of the Omdia report, please click here.

To learn more about how SANDSIV is transforming the way that companies around the world meet the needs of current and future customers, please contact us at sales@sandsiv.com.

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About SANDSIV

SANDSIV is a Swiss software provider located in Technopark Zurich, Switzerland’s main technology hub. Listed as a leading VOC vendor in Gartner’s recent VOC Market report, SANDSIV has built its reputation in delivering its state-of-the-art Voice of the Customer enterprise solutions “sandsiv+” to advanced CX teams at leading organizations throughout EMEA, including leading companies in the telco, financial services, utilities, retail and transportation sectors.

About sandsiv+

sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX platform harmonizes data from any direct or indirect channel, and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The platform supports complex integration, customization and configuration.

CONTACT:
Silvia Bello
silvia.bello@sandsiv.com

ZURICH, SWITZERLAND, 24.09.2020 – For years, companies have sought to digitize the customer experience. But what exactly does such digital transformation entail? And how can companies measure its impact on customer sentiment? SANDSIV, makers of sandsiv+, the world’s most advanced customer-intelligence software platform, discuss these questions and provide some compelling answers in a white paper written by Federico Cesconi and Gian Paolo Franzoni.

“Measuring Digital Transformation: An Empirical Approach to Measuring Phygital Journeys” describes the importance of digital transformation and the pitfalls to which a surprising number of companies succumb. It then discusses various frameworks for designing and implementing digital-transformation initiatives before drawing on them to produce a series of simple mathematical formulas that generate insightful, actionable KPIs.

The result, says Federico, is an array of metrics that can guide any digital-transformation project related to the customer journey, confirm its progress at any point in the journey and guide further work, and demonstrate the benefits of successful digital transformation as a series of KPIs that prove the value of digitization in bottom-line terms.

“This white paper has been years in the making,” notes Federico. “It speaks deeply to what we do both as a developer of CXM software and as a commercial entity. After all, we’re a business like any other, with a target market to serve and individual customers to whom we want to convey as much value as possible. The framework described here draws on our own internal efforts to optimize SANDSIV’s customer experience, and we couldn’t be prouder to share it with the world.”

To learn more about how SANDSIV helps companies measure and manage their digital-transformation initiatives, please contact us at info@sandsiv.com. To download the white paper click here.

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About SANDSIV

SANDSIV is a Swiss software provider located in Technopark Zurich, Switzerland’s main technology hub. Listed as a leading VOC vendor in Gartner’s recent VOC Market report, SANDSIV has built its reputation in delivering its state-of-the-art Voice of the Customer enterprise solutions “sandsiv+” to advanced CX teams at leading organizations throughout EMEA, including leading companies in the telco, financial services, utilities, retail and transportation sectors.

About sandsiv+

sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX platform harmonizes data from any direct or indirect channel, and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The platform supports complex integration, customization and configuration.

CONTACT:
Silvia Bello
silvia.bello@sandsiv.com

ZURICH, SWITZERLAND, 11.06.2020 – Customer experience management pioneers SANDSIV announce a major upgrade to its flagship sandsiv+ platform. Messenger Channel replaces sandsiv+’s popular SMS Channel, adding support for multiple messaging platforms along with a host of other advances.

Businesses have long relied on customer surveys to uncover customer sentiment and guide strategic decision-making. But survey instruments must evolve along with consumer behavior if they are to gather timely feedback through the channels and devices that consumers prefer. sandsiv+’s new survey capabilities include channels such as email, websites, SMS, IVR, Messenger, and digital intercepts, delivered on any desktop, tablet, or mobile device, and in any available language.

Messenger Channel brings customer surveys into the 21st century with support for WhatsApp, Viber, Telegram, and a host of other messaging platforms along with SMS. Priority sequencing automatically tries each platform in turn: for example, if a phone number on file is not registered to WhatsApp, the system tries Viber, then Telegram, then SMS.

Just as importantly, the new upgrade personalizes survey questions and invitations to each customer based on their current profile or even on historical responses to previous surveys. Companies can now dig deeply into the motivations of highly engaged customers, and perform longitudinal studies of customer sentiment over time.

“Messenger Channel is just the latest innovation driven by our constant exploration of the intersection of technology and the customer journey,” notes SANDSIV Senior CX Consultant Bo Evers. “In many ways, it was a logical step for us: as the public’s digital behavior changes, companies like SANDSIV must adapt to the ways that businesses interact and communicate with consumers.”

“We’re especially excited about the personalization and adaptive features of this new upgrade. We can’t wait to see the ways our clients tune their survey instruments using the flexibility now available to them.”

To learn more about the most responsive and incisive CXM platform available, please contact us at info@sandsiv.com.

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About SANDSIV

SANDSIV is a Swiss software provider located in Technopark Zurich, Switzerland’s main technology hub. Listed as a leading VOC vendor in Gartner’s recent VOC Market report, SANDSIV has built its reputation in delivering its state-of-the-art Voice of the Customer enterprise solutions “sandsiv+” to advanced CX teams at leading organizations throughout EMEA, including leading companies in the telco, financial services, utilities, retail and transportation sectors.

About sandsiv+

sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX platform harmonizes data from any direct or indirect channel, and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The platform supports complex integration, customization and configuration.

CONTACT:
Silvia Bello
silvia.bello@sandsiv.com

ZURICH, 04.06.2020 – For years, SANDSIV’s pioneering sandsiv+ customer experience management (CXM) platform has helped companies understand their customers. Now it brings that understanding to the heart of business operations with VOC CI, the Customer Intelligence (CI) application available now as an add-on for sandsiv+.

Companies have long recognized the central importance of understanding and tracking market trends and changing consumer behaviour to identify both opportunities and threats relating to existing or new products or services they offer. But many businesses find it difficult to quantify the benefits of CXM and associate them with standard KPIs.

VOC CI bridges that gap by joining internal information traditionally reserved for business intelligence (BI) platforms with the wealth of market and consumer-related information generated by sandsiv+.

The result is a comprehensive and minutely detailed view of how sentiment about a particular product or subject matter within a specific geographic area or a segment of a company’s own customers affect not only KPIs and ROI but broader qualitative issues such as corporate reputation, and how every single customer-facing or market-orientated initiative affects the metrics companies use to measure performance.

Its AI-powered analytics engine provides the same detailed, granular insights and accurate, actionable projections that corporate users have come to expect from sandsiv+, but in a way that speaks directly and responsively to internal operations, company strategy as well as corporate messaging. All this crucial data is presented in a series of flexible, detailed dashboards powered by Elasticsearch’s distributed, RESTful search and analytics engine.

CI is the logical next step in the evolution of CXM, notes SANDSIV Head of Analytics, Francois Protopapa: “Companies want to know what works, what doesn’t, and what can be improved.” he observes. “With sandsiv+ providing unparalleled insights into the Voice of the Customer (VoC), we felt it was time to integrate CXM more completely into standard business operations. KPIs can tell a business how it is performing in the present, and CXM can reveal opportunities for future growth or adjustments to corporate strategies in a way that no internal measure can. To make the wisest, most profitable decisions, companies need a single comprehensive view of internal performance measures and the external factors that affect them. That view is available for the first time through VOC CI.”

To learn more about how VOC CI is poised to revolutionize the way that businesses can better understand as well as anticipate market trends or consumer demands, please contact us at info@sandsiv.com.

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About SANDSIV

SANDSIV is a Swiss software provider located in Technopark Zurich, Switzerland’s main technology hub. Listed as a leading VOC vendor in Gartner’s recent VOC Market report, SANDSIV has built its reputation in delivering its state-of-the-art Voice of the Customer enterprise solutions “sandsiv+” to advanced CX teams at leading organizations throughout EMEA, including leading companies in the telco, financial services, utilities, retail and transportation sectors.

About sandsiv+

sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX platform harmonizes data from any direct or indirect channel, and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The platform supports complex integration, customization and configuration.

CONTACT:
Silvia Bello
silvia.bello@sandsiv.com