White Papers

We love doing homework and we don’t mind sharing it. Discover insights and the answers you’re looking for in our White Papers.

Measuring digital transformation

An empirical approach to measuring phygital journeys

White paper

CXM ROI Business Case

A way to prove the ROI of CXM

White paper

The CXM Framework

A framework for implementing customer experience management

White Paper

CXM Strategy

Gaining the support of decision makers for your customer experience management strategy

White paper

CXM Maturity Model

A maturity model for Customer Experience Management

White paper

THE VOC HUB™| sandsiv+

Discover the sandsiv+ solution

White paper

THE CXM BUSINESS CASE

The Customer Experience Management business case

White paper

NPS VOC Platform

TELCO industry vertical NPC VOC platform

White paper

Customer Experience

Creating the story your clients live out

White Paper

CX Maturity Assessment

Customer Experience maturity assessment

White paper

Start growing with sandsiv+ today

Request a demo

Cookie	Duration	Description
__cf_bm	1 hour	This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
__hssc	1 hour	HubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.
__hssrc	session	This cookie is set by Hubspot whenever it changes the session cookie. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session.
_GRECAPTCHA	6 months	Google Recaptcha service sets this cookie to identify bots to protect the website against malicious spam attacks.
cookielawinfo-checkbox-advertisement	1 year	This cookie is set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Advertisement" category.
cookielawinfo-checkbox-analytics	1 year	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	1 year	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	1 year	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	1 year	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	1 year	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
rc::a	Never Expires	This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks.
rc::f	Never Expires	This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks.
viewed_cookie_policy	1 year	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Cookie	Duration	Description
__hstc	6 months	Hubspot set this main cookie for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
_ga	1 year 1 month 4 days	Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.
_ga_*	1 year 1 month 4 days	Google Analytics sets this cookie to store and count page views.
_gat_gtag_UA_*	1 minute	Google Analytics sets this cookie to store a unique user ID.
_gd_session	4 hours	This cookie is used for collecting information on users visit to the website. It collects data such as total number of visits, average time spent on the website and the pages loaded.
_gd_visitor	1 year 1 month 4 days	This cookie is used for collecting information on the users visit such as number of visits, average time spent on the website and the pages loaded for displaying targeted ads.
_gid	1 day	Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.
_hjSession_*	1 hour	Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.
_hjSessionUser_*	1 year	Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site.
hubspotutk	6 months	HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.

Cookie	Duration	Description
mautic_device_id	1 year	This cookie is set by the provider Mautic.This cookie is used for identifying visitor across visits and devices. Mautic cookies are used for supporting marketing activities.
mautic_referer_id	1 hour	This cookie is set by the provider Mautic. This cookie is used for marketing purposes. It heps in tracking people submitting forms.
mtc_id	session	This cookie is set by the provider Mautic.This cookie is used for setting unique ID for visitor, to track visitor across multiple websites inorder to serve them with relevant advertisements. Mautic cookies are used for supporting marketing activities.
mtc_sid	session	This cookie is set by the provider Mautic.This cookie is used for setting unique ID for visitor, to track visitor across multiple websites inorder to serve them with relevant advertisements. Mautic cookies are used for supporting marketing activities.

Cookie	Duration	Description
_cfuvid	session	This cookie is set by Hubspot.
SNID	1 year 1 month 4 days	This cookie is set by the Google. This cookie is used by the map which helps visitors to identify and reach the facility.

Human experiences

By Focus

By Industry

By Use Case

Product overview

Listen & Integrate

Analyse & Predict

Implement & Improve

Measure & Succeed

Deploy everywhere

Latest recognitions

About us

What’s New

Customer stories

Get Started

Get Inspired

Partners Breaking News

White Papers

Measuring digital transformation

White paper

CXM ROI Business Case

White paper

The CXM Framework

White Paper

CXM Strategy

White paper

CXM Maturity Model

White paper

THE VOC HUB™| sandsiv+

White paper

THE CXM BUSINESS CASE

White paper

NPS VOC Platform

White paper

Customer Experience

White Paper

CX Maturity Assessment

White paper