Are you struggling to capture actionable feedback from visitors at your facilities, leaving valuable insights untapped?
It’s a frequent challenge; relying solely on traditional channels like email or SMS often misses the opportunity to engage on-site visitors effectively. It’s time to bridge this gap with sandsiv+ Kiosk surveys, enabling real-time feedback collection as part of a comprehensive, data-driven CX strategy.
Discuss your response rate challenges in 30 mins.
Achieving ROI:
A company implemented tablet-based kiosk surveys at their facilities and achieved outstanding results:
- Response rates tripled, rising from 20% with just digital channels to 60%;
- Through on-site feedback, the company identified critical gaps in the visitor experience, such as perceived long wait times and difficulties accessing information;
- By addressing these issues, they achieved a 15% increase in customer satisfaction and a 10% reduction in support requests, improving both the experience and operational efficiency.
This success story can be yours.
On-site feedback has never been easier
Boost your survey responses
Do many people visit your facilities every day? Watch the full video to see how you can turn every visitor into a valuable source of insights and make the most of their feedback.
It’s time to take your feedback strategy to the next level with tablet-based kiosk surveys. Here’s why kiosks are the ideal choice:
High visibility:
Placed in key areas of your facilities, kiosks capture the attention of visitors and encourage instant feedback.
Placed in key areas of your facilities, kiosks capture the attention of visitors and encourage instant feedback.
Increased engagement:
With a 60% response rate, kiosk surveys drive higher engagement compared to traditional channels, providing you with valuable, real-time insights.
With a 60% response rate, kiosk surveys drive higher engagement compared to traditional channels, providing you with valuable, real-time insights.
Seamless experience:
Kiosks offer a user-friendly interface, making it easy for clients, patients, tourists, and visitors to share their thoughts—enhancing their experience with your brand.
Kiosks offer a user-friendly interface, making it easy for clients, patients, tourists, and visitors to share their thoughts—enhancing their experience with your brand.
Future-proof:
As businesses move toward more interactive, digital-first customer experiences, kiosk surveys are poised to become a crucial tool for gathering on-site feedback.
As businesses move toward more interactive, digital-first customer experiences, kiosk surveys are poised to become a crucial tool for gathering on-site feedback.
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sandsiv+ leverages AI to quickly identify and address pain points in the customer journey, all in under 60 seconds.
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Upgrade your IVR surveys
sandsiv+ addresses traditional IVR surveys challenges with a comprehensive solution that streamlines and modernizes the IVR survey process.
Want to explore further?
Dive in with a live demo guided by our experts or independently through our demo video. Need guidance? Our CX advisors are here to help you find the perfect fit!
