Zurich, Switzerland – April, 17 2025 – SANDSIV, a global leader in AI-powered customer and employee experience (CX/EX) management, today announced a major upgrade to its flagship platform, sandsiv+, with the integration of multiple industry-leading Large Language Models (LLMs). Released as part of Version 12.3 (April 2025), this innovation enables organizations to extract more value from feedback data with greater accuracy, speed, and flexibility.
With this multi-model AI integration, users can embed LLMs from top providers – including OpenAI, Anthropic, Mistral, DeepSeek, Google, Cohere, and Alibaba’s Qwen – directly into their analytics workflows. This architecture supports a more adaptive and scalable approach to interpreting customer and employee feedback in real time.
“AI is redefining the way companies turn feedback into actionable strategy,” said Federico Cesconi, CEO of SANDSIV. “By embedding the capabilities of the world’s most advanced language models into sandsiv+, we empower organizations to make faster, smarter, and more informed decisions.”
Key Features:
- Integrated Multi-LLM Architecture
Direct access to models from top AI providers enables multilingual analysis and improved contextual understanding across diverse feedback sources.
- Real-Time Text Analytics
Advanced Natural Language Processing and deep learning tools allow for the analysis of structured and unstructured data in real time, supporting operational responsiveness.
- Flexible Deployment Options
sandsiv+ is available in both cloud-based and on-premises environments, with enterprise-grade security and compliance features.
Availability:
sandsiv+ Version 12.3 will be available to existing customers starting April 17, 2025.
Existing customers may contact their Customer Success Manager for a demonstration.
For all other inquiries, including sales and partnerships, please contact: sales@sandsiv.com.
About SANDSIV
SANDSIV is a pioneering force in AI-driven Customer and Employee Experience Management enterprise solutions. Through its state-of-the-art sandsiv+ CXM software, SANDSIV empowers businesses worldwide to leverage artificial intelligence for comprehensive customer understanding and exceptional service delivery. The company’s unwavering commitment to excellence and innovation has facilitated the expansion of its partner program and the establishment of a continuously growing global presence, guaranteeing tailored managed services and consulting to meet local demands.
About sandsiv+
sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX/EX solution harmonizes data from any direct or indirect channel and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The solution supports complex integration, customization, and configuration.
Media Contact:
Silvia Bellò
silvia.bello@sandsiv.com
