Meet up
In today’s business landscape, organizations are met with time-honored challenges reimagined: How can we keep and add more customers? How do we empower our teams? How can we grow Revenue and Competitive Edge?

IAM and SANDSIV invite you to a riveting two-part webinar series featuring a dialogue with Federico Cesconi, the Founder and CEO at SANDSIV. Together, we’ll delve into how pioneering business leaders are employing Customer Experience (CX), Voice of Customer (VoC) technology, and Artificial Intelligence (AI) to bolster internal competencies and improve Revenue, Growth, and Competitive Advantage.

What’s in store?

Across two episodes, we’ll scrutinize the tangible business objectives achieved and present a live case study illustrating CX, VoC technology, and AI at work. Regardless of your level of proficiency in CX, you can anticipate gaining enhanced capabilities to solve business problems and turn weaknesses into strengths in your ability to tackle business hurdles.

  • Episode 1 – October 31st: Explore the fundamentals of CX, VoC Tech, and AI and their pivotal role in overcoming business challenges.

  • Episode 2 – November 7th: Dive into a real-world case study, unveiling the potent synergy of these technologies in transforming business landscapes.

In this webinar, we will cover:


  • Expert Insights:

Gain firsthand insights from Federico Cesconi, a seasoned leader in CX, VoC technology, and AI. His experience and knowledge provide a rare opportunity to learn about innovative strategies and solutions that can transform business operations and customer engagements.

  • Practical Learning Through Real-World Case Study:

Experience a live case study illustrating how integrating CX, VoC technology, and AI has driven positive business outcomes. This practical learning experience will offer a tangible understanding of how these technologies can be leveraged in real business scenarios.

  • Interactive Q&A and Peer Engagement:

Engage in meaningful discussions with peers and have your pressing questions answered by our esteemed guest. The interactive Q&A and polling for questions before the webinar ensure that the content is tailored to the audience’s interests and concerns, fostering a collaborative learning environment

LOCATION: online