ZURICH – October 31, 2024 – SANDSIV, the global leader in Customer Experience Management (CXM) and Voice of the Customer (VoC) enterprise solutions, proudly announced today that it has once again claimed the title of Champion in the 2024 Emotional Footprint Awards from SoftwareReviews, a division of IT research and advisory firm Info-Tech Research Group.
The Net Emotional Footprint score captures users’ sentiment toward a product, combining their emotional responses to aspects like vendor relationships, product performance, and customer support. It’s a rare, honest reflection of how people genuinely feel about a product, and sandsiv+ has clearly left its users highly satisfied.
SANDSIV secured a top spot for the third consecutive year with a +97 Net Emotional Footprint and an impressive 8.6 CX score. The company excelled in areas like Service Experience, Conflict Resolution, Product Experience, and Strategy & Innovation—reaffirming its dominance in the CXM world.
While emotions shouldn’t drive purchasing decisions entirely, understanding how a vendor makes users feel can provide deep insight. The Net Emotional Footprint score SANDSIV earned is a clear testament to its users’ emotional bond with the sandsiv+ product, showcasing a remarkable alignment between expectations and experience.
Additionally, earlier in 2024, SANDSIV was named a global Leader in SoftwareReviews’ 2024 Data Quadrant for the third year in a row. This report, focused on the technical prowess of VoC solutions, awarded sandsiv+ a composite score of 8.4. Once again, user feedback was the heart of the analysis. sandsiv+ stood out in key areas such as Vendor Support, Availability and Quality of Training, and Business Value Created. The software also received high marks for Product Strategy, Rate of Improvement, Ease of Administration, Breadth of Features, and Data Integration—achieving an average vendor capability satisfaction score of 86%.
Thomas Randall, Advisory Director at Infotech Research Group, declared: “SANDSIV performing well in SoftwareReviews’ emotional footprint demonstrates they practice what they preach: to not only empower organizations to enhance their voice of the customer capabilities, but to also win an award that shows SANDSIV is listening to its own customers and receiving strong feedback on the quality of their customer relationships.”
Discover how SANDSIV’s award-winning, highly secure VoC solutions can help you elevate your customer satisfaction and business growth. Visit https://sandsiv.com/.
To download the entire Product Scorecard, visit https://www.softwarereviews.com/products/sandsiv.
Learn more about the latest awards at https://sandsiv.com/sandsiv-awards-recognitions/.
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About SoftwareReviews
SoftwareReviews is the most in-depth source of buyer data and insights for the enterprise software market. By collecting customer experience data from IT and business professionals, the SoftwareReviews methodology produces detailed and authentic insights into the experience of evaluating and purchasing enterprise software.
About SoftwareReviews Emotional Footprint Awards and Software Reports:
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
About SANDSIV
SANDSIV is a pioneering force in AI-driven Customer and Employee Experience Management enterprise solutions. Through its state-of-the-art sandsiv+ CXM software, SANDSIV empowers businesses worldwide to leverage artificial intelligence for comprehensive customer understanding and exceptional service delivery. The company’s unwavering commitment to excellence and innovation has facilitated the expansion of its partner program and the establishment of a continuously growing global presence, guaranteeing tailored managed services and consulting to meet local demands.
About sandsiv+
sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX/EX solution harmonizes data from any direct or indirect channel and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The solution supports complex integration, customization, and configuration.
