Zurich, Switzerland – September 17, 2024 — SANDSIV, a leading provider of Customer Experience (CX) and Voice of Customer (VoC) technology through its sandsiv+ enterprise platform, proudly announces a strategic partnership with ClearAction Continuum. This special collaboration will introduce world-class training services to SANDSIV clients, led by the renowned CX expert, Lynn Hunsaker.
ClearAction Continuum is a leading e-learning firm specializing in customer-centric business strategies, with a focus on B2B, overcoming organizational silos, and advancing customer experience maturity through comprehensive training and education programs. This partnership leverages ClearAction’s expertise in CX leadership development alongside sandsiv+’s cutting-edge technology, offering a comprehensive solution to improve customer experience by delivering the highest standards in both technology and service.
Lynn Hunsaker brings a wealth of knowledge and experience to this collaboration. She has held leadership roles in global manufacturing firms as Voice of Customer Manager, Customer Satisfaction Improvement Manager, Marketing Director, and Head of Corporate Quality & CX. She has served on the international board of the Customer Experience Professionals Association (CXPA) and as the award-winning president of the Silicon Valley American Marketing Association. Lynn’s academic contributions include teaching 24 graduate and undergraduate courses at prestigious institutions such as UC Berkeley and UC Santa Cruz. She was also the first to receive CXPA’s authorized trainer status for an online certification exam course.
Lynn is not only an educator but also a recognized author and thought leader. She is one of the five CustomerThink Hall of Fame authors and the #1 CustomerThink Author of 2023. Her research includes co-authoring the world’s first marketing operations practices study and conducting a five-year global study of B2B customer experience practices.
Through this partnership, SANDSIV clients will gain exclusive access to premier training programs tailored to align customer experience strategies with their business objectives.
Explore how SANDSIV’s cutting-edge technology, embodied by the sandsiv+ platform, is spearheading a global CX revolution. Visit SANDSIV Partners for more information.
Flash quotes:
“We are thrilled to partner with Lynn and ClearAction,” said Mirko Buonerba, Global Partnership Manager at SANDSIV. “This collaboration offers our clients top-tier expertise to advance their CX initiatives and stand out in the marketplace.”
Lynn Hunsaker, Chief Customer Officer at ClearAction Continuum, commented, “Joining forces with SANDSIV allows us to deliver transformative training that enhances customer experience management. Together, we’ll empower clients to achieve exceptional results in their CX efforts.”
###
Company Profiles:
SANDSIV is an innovation leader in Customer Experience Management (CXM) enterprise solutions. With its cutting-edge end-to-end CXM software solution, SANDSIV empowers businesses worldwide to deliver differentiated customer experiences and foster long-lasting customer loyalty. The company’s commitment to excellence and innovation has enabled it to expand its partner program and establish a world presence that is constantly growing. | https://sandsiv.com/
Strategist Lynn Hunsaker led company-wide customer experience transformation at Fortune-250 firms as Head of Global Quality, Marketing Director, & Manager of Voice of Customer & Customer Satisfaction Improvement. She is the past president of Silicon Valley AMA, a past CXPA board member, Professional Certified Marketer, Certified Quality Manager, Certified Practitioner of MBTI, and CCXP. She led the world’s 1st best practices studies of marketing ops & global B2B CXM. | https://clearaction.com/
Related Resources
https://sandsiv.com/sandsiv-and-iam-partner/
https://sandsiv.com/sandsiv-and-cabinet-conseil-cx/
Media Contact
Giada Longo
Digital Marketing Specialist – SANDSIV
giada.longo@sandsiv.com
Lynn Hunsaker
Chief Customer Officer – ClearAction Continuum
lynn.hunsaker@clearaction.com
