The Customer Experience Week is organized every year by i-CEM and focuses exactly on this topic: understanding and analyzing customer expectations and designing experiences at every touchpoint along the customer journey.
You will have the opportunity to explore the path to increasing agent performance. We invite you to discover the dynamic potential of real-time customer feedback collected following the close-the-loop process. Learn how this information can help improve customer satisfaction, increase operational efficiencies, and provide strategic insights critical to your team’s success.
DATE: Wednesday, September 6th, 2023
TIME: 16 – 16.30
Don’t miss this opportunity and sign up now.