The new location will grow the Swiss-based company’s broader European presence while positioning it to serve current and future clients in Spain better.

VALENCIA, Spain (June 30, 2022)SANDSIV, the global leader in Customer Experience Management (CXM) and Voice of the Customer (VoC) enterprise solutions, has opened its doors on a new location in Valencia. The new site capitalizes on SANDSIV’s continued growth and mission to serve its clients across Spain better. 

SANDSIV’s Valencia office expands on the firm’s commitment to excellent customer service by giving its clients based in Spain access to specialists that speak their language and are familiar with their business needs. The company’s leadership landed on Valencia for its new office based on the partnerships SANDSIV already has in the country, including its relationship with DEC, a benchmark organization for international customer experience, especially known in the Spanish-speaking world. 

The Valencia location will also offer an in-country presence for other SANDSIV partners and the current clients in the Spanish financial and telecommunications industry. 

The new office location also builds on SANDSIV’s corporate vision of becoming a choice employer renowned for its stability, security, and culture that supports a positive and motivating workplace. 

The new Spanish team is composed of locals who understand the unique needs of the Spanish market. Team members also boast international experience to support SANDSIV’s global service mission and to support clients in achieving their growth aspirations.  

“As SANDSIV looks to expand our operations across Europe, Spain is the next logical country to put down roots,” said Uwe Stein, Head of Administration, Compliance & Legal. “We aim to grow our team based in Spain to continue with our strategic expansion plans while making a difference for our current and future partners in the country. We are looking forward to meeting our new Spanish clients and offering them the expertise we acquired all over the years in the customer experience space, as well as direct access to our Spanish-speaking teams.”  

To learn more about SANDSIV and its award-winning, highly secure VoC solutions for medium and large companies with complex business needs who want to grow and improve customer satisfaction, visit 

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About DEC

The Association for the Development of Customer Experience (DEC), was born in 2014 promoted by 29 large founding companies, and currently has more than 150 corporate partners of the main brands. It is the first Spanish association that promotes the development of Customer Experience as a differential element of business strategy, identifying best practices, disseminating and promoting new methodologies and recognizing professionals and companies in the field. They work to be the reference for large companies, professionals and experts across Spain and Latin America. 


SANDSIV is a Swiss software provider located in Technopark Zurich, Switzerland’s main technology hub. Listed as a leading VOC vendor in Gartner’s recent VOC Market report, SANDSIV has built its reputation in delivering its state-of-the-art Voice of the Customer enterprise solutions “sandsiv+” to advanced CX teams at leading organizations throughout EMEA, including leading companies in the telco, financial services, utilities, retail and transportation sectors.

About sandsiv+

sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX solution harmonizes data from any direct or indirect channel, and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The solution supports complex integration, customization and configuration.


Giada Longo