Zurich, Switzerland – October 1, 2025 – SANDSIV, a global leader in Customer Experience Management (CXM) and Voice of the Customer (VoC) enterprise solutions, today announced its recognition as the top vendor in the 2025 Voice of the Customer Emotional Footprint report by SoftwareReview, a division of Info-Tech Research Group and one of the world’s leading IT research and advisory firms. This prestigious accolade is based on authentic customer feedback collected from more than 400 verified reviews across over 15 competing vendors in the VoC software category.
The Emotional Footprint report aggregates user sentiment across 25 dimensions, including product performance, vendor relationships, service quality, conflict resolution, and innovation strategy. Unlike traditional rankings, this unique metric captures the emotional connection customers build with their software providers, offering valuable insight into real-world relationships and satisfaction.
In 2025, SANDSIV earned an outstanding +98 Net Emotional Footprint score, underscoring its exceptional ability to foster trusted, enduring, and value-driven relationships with its clients. Additionally, the company’s flagship platform, sandsiv+, achieved an impressive 9.1 CX Score, reflecting high levels of customer satisfaction and overall experience.
“This recognition reflects our mission to place the customer’s voice at the heart of every strategic decision,” said Federico Cesconi, CEO of SANDSIV. “We are committed to building lasting relationships, delivering measurable value, and continuously innovating to help businesses unlock the full potential of customer feedback.”
Thomas Randall, Research Director at Info-Tech Research Group, added: “SANDSIV’s continued leadership in SoftwareReviews’ Voice of the Customer report reflects its strong alignment with market expectations. Its top ratings, especially across client service and innovation strategy, indicate a consistent ability to deliver value in a highly competitive space.”
This achievement follows SANDSIV’s earlier recognition this year as a Gold Medallist and Leader in SoftwareReviews’ 2025 Voice of the Customer Data Quadrant report, which highlighted the company’s leading product capabilities and vendor support. Together, these reports confirm SANDSIV’s leadership and innovation in VoC solutions.
To download the full 2025 Emotional Footprint report, visit https://www.softwarereviews.com/categories/voice-of-the-customer. For more information or media inquiries, visit https://sandsiv.com/.
About SoftwareReviews
SoftwareReviews is the most in-depth source of buyer data and insights for the enterprise software market, collecting customer experience data from IT and business professionals to produce detailed and authentic insights into the evaluation and purchase of enterprise software. Its Emotional Footprint Awards and software reports evaluate and rank products based on emotional response ratings from IT and business users. These awards are founded entirely on user review data, free from traditional “magical” factors such as market presence or analyst opinion, which can be opaque and influenced by vendor pressure or financial considerations.
About SANDSIV
SANDSIV, founded in Switzerland in 2010 and headquartered in Zurich, is a leading provider of AI-driven Customer and Employee Experience Management solutions across Europe. Its flexible sandsiv+ platform leverages advanced AI technologies—including deep learning and generative AI—to convert feedback from all touchpoints into actionable insights. Trusted by enterprises across multiple sectors, SANDSIV combines Swiss innovation and precision to deliver scalable, real-time experience management solutions that drive engagement, loyalty, and business impact.
Media Contacts
Silvia Bello, Marketing Manager – SANDSIV
silvia.bello@sandsiv.com
