Zurich, Switzerland – Aug, 27 2025 – SANDSIV, a global leader in AI-powered Customer Experience Management (CXM) and Voice of Customer (VoC) solutions, has been named a major player in the 2025 SPARK Matrix™: Voice of Customer Platforms by QKS Group (formerly Quadrant Knowledge Solutions). This recognition highlights SANDSIV’s ongoing commitment to innovation and delivering impact through advanced customer insights.
The SPARK Matrix™ report offers a comprehensive analysis of global market dynamics, vendor capabilities, and strategic differentiators. SANDSIV’s flagship platform, sandsiv+, was recognized for its enterprise-grade architecture and real-time Voice of Customer capabilities, enabling organizations to efficiently capture and transform customer feedback from multiple channels into actionable insights.
According to Shruti Jadhav, Vice President & Principal Analyst at QKS Group, “sandsiv+ differentiates itself with its end-to-end AI-driven approach. It combines powerful automation, NLP, speech analytics, and real-time feedback processing to deliver highly actionable insights—fast. This makes sandsiv+ a strategic enabler for businesses looking to optimize decision-making and improve customer loyalty through smarter, data-driven actions.”
Federico Cesconi, CEO of SANDSIV, commented on the recognition: “Being recognized as a major player is a testament to our deep commitment to innovation and customer success. With AI embedded at the heart of sandsiv+, we’re helping CX leaders craft more intelligent, personalized, and high-impact experiences – while simplifying the operational complexity behind them.”
SANDSIV continually enhances its platform with generative and predictive AI capabilities to deliver deeper customer insights and faster decision-making. Among these innovations is Insight Narrator, an AI-driven analytics tool offered both natively within sandsiv+ and as a standalone solution for other CX platforms. The tool has been positively noted by analysts for its ability to simplify and accelerate Voice of Customer analysis through real-time, hands-free insights, addressing common industry challenges such as delayed insight delivery and complex interfaces.
To access the SPARK Matrix™: Voice of Customer Platforms, 2025 report, please visit QKS Group at https://qksgroup.com/market-research/spark-matrix-voice-of-customer-voc-platform-q3-2025-9047.
To learn more about sandsiv+ or to schedule a personalized demo, visit https://sandsiv.com/request-a-demo/.
About QKS Group:
Formerly known as Quadrant Knowledge Solutions, QKS Group is a global consulting and advisory firm helping clients drive growth and business transformation. Their research-driven approach delivers strategic insights and market intelligence that help organizations thrive in fast-evolving landscapes. Learn more at https://qksgroup.com.
About SANDSIV:
SANDSIV, headquartered in Zurich, is a global pioneer in AI-powered Customer Experience Management solutions. Its award-winning platform, sandsiv+, enables organizations to capture and analyze feedback across every customer touchpoint, turning insights into real-time action and measurable business impact. Trusted by market leaders worldwide since 2014, SANDSIV combines advanced AI—including deep learning and generative AI—seamlessly integrated to redefine customer and employee experience innovation.
Media Contact:
Silvia Bello, Marketing Manager – SANDSIV
silvia.bello@sandsiv.com
Shraddha Roy, PR & Media Relations – QKS Group
shraddha.r@quadrant-solutions.com
