The 2024 International Customer Service Week celebration in Rwanda will be marked by the Rwanda Customer Experience Leaders Forum & Awards. This is a platform for customer experience executives, and those leading customer experience programs from different organizations in Rwanda and Africa to learn, network, and better equip themselves with customer experience best practices and strategies.
The CX Leaders forum is a new platform for customer experience (CX) executives organized yearly in Rwanda and across Africa. A key part of these forums is access to local research on customer preferences in the country or region. Leaders get an understanding of the customer experience index (CEI) of their country or region and deep dive into the variables to look after in their transformation efforts.
The second part of the event is the Rwanda Customer Service Excellence Awards – the celebration of individuals and organizations within the country, that stand out in their customer experience delivery.
For all inquiries please contact Customer Experience Touchpoints:
DATE: Tue, October 6/7th, 2023
LANGUAGE: English
LOCATION: Kigali, Rwanda
