Sound familiar?

CX Managers are drowning in data:

✗ Hours of manual analysis:
Spending days analyzing feedback instead of acting on it.
✗ Unreliable AI Results:
LLMs generating inaccurate statistics and ‘hallucinated’ insights.
✗Scattered Data Sources:
Customer feedback spread across surveys, social media, and review platforms.
✗ Lost Opportunities:
Critical insights buried in thousands of comments while competitors move faster.

Insight Narrator changes this.

Four steps. Minimal effort. Time to insights: minutes, not weeks.

✓ Load Your Data:
Upload from any source: surveys, reviews, social media, or connect directly to your existing CXM platform.
✓ Automatic cleaning:
System removes duplicates, standardizes formats, handles multiple languages.
✓ Comprehensive analysis:
11 different analyses run simultaneously providing rapid feedback intelligence.
✓ Storytelling dashboard: Get visual insights presented as a narrative along with clear recommendations on how to move forward.

Key Capabilities:

No Guesswork. No Hallucinations. Just Facts.

Results You Can Actually Trust

  • Real numbers, not estimates: “427 mentions” means exactly 427, not “around 400”.
  • Verify any insight: Click to see the actual customer comments behind each finding.
  • No AI making things up: We calculate, we don’t guess.
11 Different Lenses on Your Customer Feedback

Complete Picture in Minutes

  • The Numbers: What topics appear most? What’s trending up or down?
  • The Emotions: Are customers frustrated, delighted, or somewhere in between?
  • The Journey: Where do customers struggle from first contact to purchase?
  • The Actions: What specific improvements will move the needle?
  • The Strategy: Your strengths, weaknesses, opportunities, threats—auto-generated.
Fits Your Workflow

Use It With CX Tools You Already Have

  • Plug into your platform: Works with Medallia, Qualtrics, InMoment, and 20+ others.
  • Export anywhere: PowerPoint, Word, PDF—ready for your next meetings.
CASE STUDY

Disneyland Paris

Understand visitor sentiment across Disney’s three iconic parks, based on 40,000 customer reviews.

Main Insights

Magic Kingdom

Top: Enchanting atmosphere

Issue: Long wait times

Epcot

Top: Cultural diversity

Issue: Needs kid attractions

Animal Kingdom

Top: Pandora attraction

Issue: Limited night hours

Download Full Disneyland Paris Report
See Insight Narrator analyze your actual feedback

Book a demo where we’ll process a sample of your real customer data and show you the results.

Book a demo