Zurich, Switzerland – September 25, 2025 – SANDSIV, a leading provider of AI-powered experience management solutions in Switzerland and Europe, announces that Kantonsspital Winterthur (KSW), one of Switzerland’s leading hospitals, has successfully enhanced both patient and employee experiences by implementing the sandsiv+ platform. With more than 4,000 staff, around 31,000 inpatient treatments, and over 340,000 outpatient consultations each year, KSW leverages continuous feedback from sandsiv+ to drive measurable improvements across its various clinical units. For example, the ophthalmic clinic improved its Net Promoter Score (NPS) from 74 in Q2 2024 to over 83 in Q3 2025, demonstrating how feedback-driven actions can directly boost patient satisfaction.
In response to the evolving challenges of modern healthcare—such as digital transformation, patient-centered care, and staff well-being—KSW sought a sophisticated solution to capture real-time feedback and translate it into actionable insights. Nathalie Eggenberg, Head of Complaints & Surveys at KSW, stated, “We chose sandsiv+ for its simplicity in collecting patient-centric data and making it easily available to the right people. This allows responsible teams to gain real-time insights, take action on improvements, and engage directly with patients – all with minimal IT resource investment.”
A key factor in KSW’s decision to adopt the sandsiv+ platform was SANDSIV’s strong commitment to data security. The platform complies with ISO 27001 standards, ensuring that all patient and employee information is processed securely in accordance with Swiss and international regulations. Furthermore, hosting is based in Switzerland, within highly secure data centers, enhancing our commitment to protecting sensitive information.
The sandsiv+ platform enables KSW to effectively manage both patient and employee experiences by integrating, collecting, and analyzing data. This comprehensive approach facilitates the identification and resolution of systemic issues, driving both immediate and long-term improvements. By linking employee engagement to care quality, the platform illustrates how a motivated and supported workforce can lead to better patient outcomes. “When our employees feel valued and supported, it naturally results in more compassionate care for our patients,” noted Nathalie Eggenberg.
“In today’s healthcare environment, delivering effective patient care alongside operational efficiency requires solutions that prioritize the human element,” said Peter Floer, Global Head of Go-to-Market at SANDSIV. “Kantonsspital Winterthur’s adoption of our sandsiv+ platform exemplifies how our tailored, pre-configured technology packages empower healthcare organizations to focus on tangible outcomes—such as improved patient care and enhanced employee engagement—while simplifying technology management.”
Looking ahead
KSW plans to implement Patient-Reported Experience Measures (PREMs) to deepen insights into patient interactions and enhance the overall patient experience.
For more information about SANDSIV’s healthcare solutions and services, please visit www.sandsiv.com or contact our press office.
About SANDSIV
SANDSIV, founded in Switzerland in 2010 and headquartered in Zurich, is a leading provider of AI-driven Customer and Employee Experience Management solutions across Europe. Its flexible sandsiv+ platform leverages advanced AI technologies—including deep learning and generative AI—to convert feedback from all touchpoints into actionable insights. Trusted by enterprises across multiple sectors, SANDSIV combines Swiss innovation and precision to deliver scalable, real-time experience management solutions that drive engagement, loyalty, and business impact.
Media Contacts
Silvia Bello, Marketing Manager – SANDSIV
silvia.bello@sandsiv.com
