Customer Experience & Beyond …

Create a customer data supply chain built on SandSIV’s VOC Hub™ big-data technologies. Capture, analyse, integrate and measure omni-channel feedback from multiple sources and act in real time on customer insights.

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Capture

Capture the Voice of the Customer from ANY available source – perform in real-time omnichannel survey & feedback management.

Analyse

Analyze data with a mix of both, quantitative and qualitative measures, to interpret VoC and explore all possible topics and issues that matter to customers

Integrate

Integrate findings –  communicate the right insights and information to the right people at the right time.

Improve

Improve the bottom line – swiftly act on the information you have to recover detractors, move passives, and activate promoters.

Measure

Measure the customer experience and make VOC data part of the regular flow of information that drives action and business decisions.

CXM Framework White Paper

Accessing limitless customer insights

Turn customer data in real-time into actionable insights – drive customer experience, increase profits, reduce customer churn and boost lifetime value.

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Managing complex analysis with easy-to-use, intuitive and flexible graphic user interfaces

“SandSIV’s enterprise software solution was built from the outset to seamlessly collect, store, analyse and act upon all forms of customer feedback – direct, indirect and inferred. At its heart is a scalable big data platform that connects with purpose-built advanced analytics, as well as cross-channel & multi language surveying and reporting toolsets.”

World’s leading information technology research and advisory company

VoC Hub White Paper

Enable your business with SandSIV’s superior, purpose-built technologies.

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