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Notizen zu Voice of the Customer, Agenten und dem, was wir in Zürich bauen.

Unsere Artikel erscheinen auf Englisch.

29. Aug. 2026

What is a customer intelligence agent, and why CX dashboards are the next thing AI replaces

A practitioner's guide to what customer intelligence agents actually are, how they differ from sentiment chatbots and BI copilots, and how InsightNarrator's swarm architecture solves the problem that kills most of them.

29. Aug. 2026

Anthropic is right: Agentic Analytics is not text-to-SQL. Here's how we built the stack around it.

Semantic layers, skills, and validation, applied to the messiest data there is: the Voice of the Customer.