Blog
Notes on Voice of the Customer, agents, and what we are building in Zurich.
29 Aug 202629 Aug 2026
What is a customer intelligence agent, and why CX dashboards are the next thing AI replaces
A practitioner's guide to what customer intelligence agents actually are, how they differ from sentiment chatbots and BI copilots, and how InsightNarrator's swarm architecture solves the problem that kills most of them.
Anthropic is right: Agentic Analytics is not text-to-SQL. Here's how we built the stack around it.
Semantic layers, skills, and validation, applied to the messiest data there is: the Voice of the Customer.
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