Blog

Your blog guide to being the champion in CX. Learn best practices for delivering greater value and generating stronger revenue.

Interview

Helen Gavrilova

Helen shares her direct experience with Insight Narrator, and how it made the difference at Sunrise, one of Switzerland’s largest telecommunications provider.

Read the interview

Interview

Gregorio Uglioni

In this interview, Gregorio Uglioni, CX expert, shares his direct experience with Insight Narrator.

Read the interview

Article

Understanding NPS Movement

Understanding NPS Movement: A Deep Dive into Customer Experience Analytics

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InsightNarrator #4: The Story Telling Dashboard for Any CXM or VoC Platform

September 27th, 2024

Article Series

InsightNarrator #3: How Insight Narrator Transforms Data Analysis

September 20th, 2024

Article Series

InsightNarrator #2: How Agentic AI prevents hallucinations in CX Management

September 11th, 2024

Article Series

InsightNarrator #1: Transform Tons of Customer Feedback into Actionable Insights

September 4th, 2024

Article Series

The Power of Empathy in Healthcare

April 24th, 2024

Partner article

Artificial Intelligence and Human Experience

December 27th, 2023

Article

A Storytelling ChatGPT CX dashboard

December 20th, 2023

Article

Revolutionizing surveys with AI agents- Pt.1

December 7th, 2023

Article

CX in the banking and finance sector

December 4th, 2023

Article

A Look at Retail Transformation

November 21st, 2023

Article

How to motivate Generation X

November 7th, 2023

Article

Breaking Barriers: How RAG Elevates Language Model Proficiency

October 3rd, 2023

Article

World Tourism Day at SANDSIV

September 27th, 2023

Article

Rethinking Survey Design in the Age of Generative AI

September 5th, 2023

Article

Why Be Gourmet When Fast Food Gets the Job Done?

August 30th, 2023

Article

sandsiv+ and ChatGPT

July 20th, 2023

Article

World Social Media Day according to SANDSIV

Jun 29th, 2023

Article

Detecting Pitfalls in Disneyland Paris Customer Journeys (Part 2)

June 1st, 2023

Article

Beyond the Basics of NPS

Mar 16th, 2023

Article

Say goodbye to low response rates

Jan 25th, 2023

Article

Not all SaaS are born equal

Dec 23rd, 2021

Article

Creating a Customer Experience Expert Hacking AI (chatGPT)

Dec 15th, 2022

Article

Influencers, please, don’t mess with statistics!

Nov 30th, 2022

Article

Is True Loyalty Measure a valid NPS replacement?

Oct 27th, 2022

Article

Democratizing Artificial Intelligence in CX: a huge competitive leap

Sep 14th, 2021

Article

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What does Effort in Customer Experience mean?

Sep 1st, 2021

Article

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AI: Need DB Insights? Eat Tapas!

Mar 17th, 2021

Article

It wasn’t me! AI is writing about Digital Transformation and Customer Experience

Feb 4th, 2021

Article

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The impact of AI Transformers on the Customer Experience

Sep 2nd, 2020

Article

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The loyalty and the “New-Normal”

Jul 2nd, 2020

Article

NLP: Explaining BERT to Business People

Jun 23th, 2020

Article

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The Touchless Customer Experience

Jun 17th, 2020

Article

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Customer Experience And COVID-19: Get real or o Home

Apr 30th, 2020

Article

If you’re managing customer experience for “WOW!”, you’re doing something wrong

Feb 13rd, 2020

Article

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It’s Time To Retire The Net Promoter Score

Jan 24th, 2020

Article

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Disneyland Paris Customer Journeys in less than 60 seconds

Nov 28th, 2019

Article

Would you invest in a Company reporting 175 million net profit (+/- 175 millions) ?

Sep 19th, 2019

Article

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81% CXM Projects fail to deliver results

Sep 9th, 2019

Article

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BERT, next generation topic detection and sentiment analysis explained to business people

Jun 6th, 2019

Article

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Blog

Interview

Helen Gavrilova

Interview

Gregorio Uglioni

Article

Understanding NPS Movement

InsightNarrator #4: The Story Telling Dashboard for Any CXM or VoC Platform

Article Series

InsightNarrator #3: How Insight Narrator Transforms Data Analysis

Article Series

InsightNarrator #2: How Agentic AI prevents hallucinations in CX Management

Article Series

InsightNarrator #1: Transform Tons of Customer Feedback into Actionable Insights

Article Series

The Power of Empathy in Healthcare

Partner article

Artificial Intelligence and Human Experience

Article

A Storytelling ChatGPT CX dashboard

Article

Revolutionizing surveys with AI agents- Pt.1

Article

CX in the banking and finance sector

Article

A Look at Retail Transformation

Article

How to motivate Generation X

Article

Breaking Barriers: How RAG Elevates Language Model Proficiency

Article

World Tourism Day at SANDSIV

Article

Rethinking Survey Design in the Age of Generative AI

Article

Why Be Gourmet When Fast Food Gets the Job Done?

Article

sandsiv+ and ChatGPT

Article

World Social Media Day according to SANDSIV

Article

Detecting Pitfalls in Disneyland Paris Customer Journeys (Part 2)

Article

Beyond the Basics of NPS

Article

Say goodbye to low response rates

Article

Not all SaaS are born equal

Article

Creating a Customer Experience Expert Hacking AI (chatGPT)

Article

Influencers, please, don’t mess with statistics!

Article

Is True Loyalty Measure a valid NPS replacement?

Article

Democratizing Artificial Intelligence in CX: a huge competitive leap

Article

What does Effort in Customer Experience mean?

Article

AI: Need DB Insights? Eat Tapas!

Article

It wasn’t me! AI is writing about Digital Transformation and Customer Experience

Article

The loyalty and the “New-Normal”

If you’re managing customer experience for “WOW!”, you’re doing something wrong