One of Switzerland's leading hospitals listens to patients and staff on the same platform.
Continuous feedback across clinical units, available to the teams who can act on it, with very little demand on IT.
Three pressures at once
Modern healthcare puts digital transformation, patient-centred care and staff wellbeing on the same agenda. Kantonsspital Winterthur wanted a way to capture feedback as it happens and turn it into something the clinical teams could act on.
The hospital treats around 31,000 inpatients and more than 340,000 outpatients a year, with over 4,000 staff. Feedback at that volume is only useful if it reaches the right unit quickly.
Simple to collect, simple to route, light on IT
The teams responsible for a unit get their own real-time view, act on improvements and engage with patients directly. Setting that up did not require a long IT project.
The results are measurable at unit level. In the ophthalmic clinic the Net Promoter Score moved from 74 in Q2 2024 to over 83 in Q3 2025.
“We chose sandsiv+ for its simplicity in collecting patient-centric data and making it easily available to the right people. This allows responsible teams to gain real-time insights, take action on improvements, and engage directly with patients, all with minimal IT resource investment.”
Employee feedback sits next to patient feedback
The platform integrates, collects and analyses both. That makes systemic issues visible instead of leaving them as isolated complaints, and it supports improvements that hold over time rather than only in the moment.
It also shows the link the hospital was looking for. A workforce that feels supported delivers better care, and the two data sets can finally be read side by side.
“When our employees feel valued and supported, it naturally results in more compassionate care for our patients.”
Patient data stays in Switzerland
Data security was a deciding factor. The platform complies with ISO 27001, and patient and employee information is processed in line with Swiss and international regulation. Hosting is in Switzerland, in high-security data centres.
Next: Patient-Reported Experience Measures
KSW plans to add PREMs, the structured measures of how patients experienced their care, to go deeper into individual interactions.
Source: sandsiv+ announcement, Zurich, 25 September 2025, published with client approval. Figures and quotes as released.