The Medallia alternative

Reclaim your CX autonomy.

You know what your customers are telling you. You just cannot act on it without asking permission first.

What staying costs you

The consultancy trap

Every change is a ticket. Medallia’s own training catalogue explains why: courses on reading a report are open to everyone, courses on building or changing one are for admins only. Their enterprise packaging gives you four designated administrators. Four people in the whole company who can move anything.

The legacy tax

SpendHound puts the average enterprise Medallia bill at USD 598,947 a year. Then the modules, then the services, then the renewal. You cannot forecast it.

Black box AI

Medallia’s topics are keyword rules, written and maintained by hand. Their own whitepaper puts that approach at around 60 percent recall. Four in ten mentions of a problem go untagged until somebody extends the rulebook. There is a paid course teaching your team to do it.

What you get instead

Autonomy, in hours

Your team configures journeys, dashboards and surveys. No gatekeeper, no certified administrator, no scoping call. And Scoty does not stop at answering questions about your data. Ask it to build the survey, the dashboard, the taxonomy, and it builds them. Medallia gives you four people who are allowed to change things. We give you a team of specialists who do the changing.

One number, flat

One annual fee. Unlimited volume, users, surveys and dashboards. Against a Medallia renewal we commit to half what you pay now. Listening more never costs more.

AI you can interrogate

Ask in plain language, get the answer with its working attached: the query, the row counts, how fresh the data was. Then a cause with a figure in euros, an owner and a date. Medallia’s action planning links actions to movements in NPS. Ours links them to money.

Two things Medallia cannot fix

Your data is reachable

Medallia is US-headquartered, so a US court can compel it under the CLOUD Act wherever the servers physically stand. A European region changes the geography, not the jurisdiction. sandsiv+ is Swiss with no US parent. Run sandsiv+ in an EU or Swiss cloud, a private cloud, your own data centre, or on premise with the language model inside your walls.

Your vendor changed hands

In April 2026 Thoma Bravo wrote off around USD 5.1 billion and handed Medallia to its lenders. The recapitalisation closed in August. Before you sign three more years, ask in writing what the new owners have committed to the roadmap.

Moving is risky. Staying is worse

Most enterprises are stuck in the migration paradox. The legacy platform holds you back, and the fear of a messy transition keeps you frozen. It is not really the data. It is an ecosystem of dependencies built to make leaving feel impossible.

So we rebuilt migration itself. Twenty-four specialised agents under expert supervision handle extraction, validation, schema mapping, survey recreation, dashboard construction, integration and QA. Work that used to take consultants weeks now takes hours.

The assessment comes first

Free, and it ends in a written scope. This is the part that takes real time.

Then one week

That is the port itself, included in the annual fee. Medallia keeps running alongside, so there is no cut-over day where reporting stops. Zero data loss, full survey replication, and an audit at the end confirming what arrived.

Predictable costs, zero consultancy bloat.

Then we train you out of needing us

A customer success manager as standard. 24/7/365 support. And progressive training aimed at your team running the platform without us, which is the opposite of the model you are leaving.

In the 2026 SoftwareReviews Voice of the Customer category, scored entirely on verified end-user reviews, sandsiv+ places first at 8.9. Medallia Experience Cloud places tenth at 7.5.