Customers
“Direct, positive customer feedback is one of the biggest motivators for our front-line teams.”
Laura KettlerProgram Lead Voice of Customer, Swisscom0records leave Swisscom's own data centresWhy Swisscom keeps every record inside its own data centresRead story →
Nathalie EggenbergHead of Complaints & Surveys, Kantonsspital Winterthur74 → 83Net Promoter Score, ophthalmic clinicHow Kantonsspital Winterthur raised its ophthalmic clinic NPS from 74 to 83Read story →
Laura KettlerProgram Lead Voice of Customer, Swisscom0records leave Swisscom's own data centresWhy Swisscom keeps every record inside its own data centresRead story →“Our previous CX platform limited our ability to gather comprehensive feedback and respond with agility in a dynamic market.”
Frans MotsepaSenior Manager, CX Research, Insights and Innovation, MTN South Africa3 waveseach approved on the results of the one beforeHow MTN South Africa switched its Voice of the Customer to sandsiv+
“When our employees feel valued and supported, it naturally results in more compassionate care for our patients.”Frans MotsepaSenior Manager, CX Research, Insights and Innovation, MTN South Africa3 waveseach approved on the results of the one beforeHow MTN South Africa switched its Voice of the Customer to sandsiv+Nathalie EggenbergHead of Complaints & Surveys, Kantonsspital Winterthur74 → 83Net Promoter Score, ophthalmic clinicHow Kantonsspital Winterthur raised its ophthalmic clinic NPS from 74 to 83Read story →“What previously took weeks to diagnose now surfaces in minutes, with clear and actionable signals for every department.”Program Lead Voice of CustomerEnel< 90 daysto live collection across 32 touchpointsHow Enel went live on 32 customer touchpoints in under 90 days
40%of abandoned registrations traced to one causeHow a six-brand gaming group found what was costing it sign-ups
“Swiss Life has selected sandsiv as a strategic extension to the existing VoC platform to close critical analytical gaps…”Customer Experience Management and InnovationSwiss Life3 weeksfrom decision to reading analysed open textHow Swiss Life analyses open-text feedback without changing its VoC platform
“We have chosen SANDSIV because they provide us a cost effective end-to-end solution, with a rapid setup period.”
Thomas PortmanDirector Customer Experience, Salt Mobile SA1 → 4channels: web, email, SMS and IVRHow Salt expanded its Voice of the Customer from one channel to four
Thomas PortmanDirector Customer Experience, Salt Mobile SA1 → 4channels: web, email, SMS and IVRHow Salt expanded its Voice of the Customer from one channel to fourHow users rate sandsiv+
Read the full report →+97net emotional footprint, on a scale from −100 to +100
8.9 / 10composite score
90%would recommend sandsiv+ to someone in their position
9 / 10
“Because of its modular architecture, adaptable API connectivity, and robust multilingual semantic analysis engine, sandsiv+ is a competitive solution that is perfect for businesses that require voice-of-customer information in regulated settings like banking.”
10 / 10
“First great support, very intuitive platform. And very important, you will be admin.”
10 / 10
“Fantastic value for money, very advanced AI especially for text analytics. InsightNarrator opens up new possibilities to dive deep and really gain actionable insights.”
Want a closer look at one of these, or at one nearer to your own situation? Ask us and we will take you through it.