Customer stories.

How Kantonsspital Winterthur listens to its patients and to its staff

Healthcare

Continuous feedback across clinical units, available to the teams who can act on it, with very little demand on IT.

74 → 83Net Promoter Score, ophthalmic clinic

Telecommunications

Telecommunications

Telecommunications

Transactional and relationship surveys in four languages, run by Salt's own team without a vendor project in between.

10+years hearing from customers across their lifecycle

Utilities

“What previously took weeks to diagnose now surfaces in minutes, with clear and actionable signals for every department.”

Program Lead Voice of Customer, Enel

32touchpoints live in under 90 days

Insurance

“Swiss Life has selected sandsiv+ as a strategic extension to the existing VoC platform to close critical analytical gaps…”

Customer Experience Management and Innovation, Swiss Life

3 weeksfrom decision to reading analysed open text

+97Net Emotional Footprint, on a scale from −100 to +100

8.9 / 10composite score

90%would recommend sandsiv+ to someone in their position

“What differentiates them from other market leaders is their agility, in that they can quickly and easily adapt the product and refine it to focus on the specific needs of a customer.”
Pragasen M.Information Technology, Consulting9 / 10
“Because of its modular architecture, adaptable API connectivity, and robust multilingual semantic analysis engine, sandsiv+ is a competitive solution that is perfect for businesses that require voice-of-customer information in regulated settings like banking.”
Pierre R.Information Technology, Finance9 / 10
“Fantastic value for money, very advanced AI especially for text analytics. InsightNarrator opens up new possibilities to dive deep and really gain actionable insights.”
Helen G.Operations, Telecommunications10 / 10
“We work together to create an action plan. We often find a solution that same day or week. We don't wait for reports to address issues.”
Julia Maria M.Information Technology9 / 10
“We can contact sandsiv+ and the next hour we get an answer. Sometimes some features are missing, or not easy to use. But every time we give feedback, and in the next release we got what we needed.”
Haslinger A.Operations, Banking9 / 10
“First great support, very intuitive platform. And very important, you will be admin.”
Elizabeta B.Vendor Management, Telecommunications10 / 10

Find the story in your own feedback.