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    • Close the loop
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    • sandsiv+ vs Medallia
    • sandsiv+ vs Qualtrics
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Platform
  • Platform overview
  • Listen
  • Analyse & Quantify
  • InsightNarrator, the analysis module
  • Close the loop
  • Agents
  • Connectors
  • Migration
Customers
  • Customer stories
  • Healthcare
  • Telecommunications
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Sovereignty
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Pricing
Blog
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  • sandsiv+ vs Medallia
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Book a demoBring your own data and see how every figure was reached.Free trialUpload feedback, get the narrative. No integration required.
ENDEITES

From customer voice to business decisions.

sandsiv+ captures feedback from every source and turns it into decisions your teams act on.

Every customer signal in one place

How satisfied are you with today’s delivery?

12345
Not at allVery

What made it a 4?

Late, but the driver called ahead.

Your answer is in

ListenListen

What each problem costs, on your own data

Churn drivers

  • Top-up confirmation delay€184k a year
  • eSIM transfer at activation€61k a year
  • Roaming charges€38k a year
Analyse & QuantifyAnalyse & Quantify

Alerts that open a case

  • My card was blocked in Lisbon and nobody answered the hotline for an hour.

    Sofia Rossi · NPS 1Case CL-2484
  • I was charged the transfer fee twice and nobody at the branch could tell me why.

    James Carter · NPS 2Case CL-2481
  • Seit dem Update komme ich nicht mehr ins Online-Banking. Schon seit drei Tagen.

    Felix Wagner · NPS 4Case CL-2479
  • Quick and friendly at the branch, as always.

    Nina Brunner · NPS 9
Close the loopClose the loop

Built for the agentic era.

sandsiv+ agents answer the questions your CX team asks every week, in minutes.

Drivers ranked by impact, with supporting verbatims.

Segments ranked by complaint risk, from 0 to 100.

The exact query and rows behind the figure.

Agents

Live agent activity

00:00elapsed

  1. Set-up
  2. Analysis
  3. Audit
  4. Synthesis
  5. Report

  • Agents

Governed

Agents consult your Knowledge Pack first: the metrics, glossary and rules your team approved.

Validated

The Quality Auditor checks the work of the other agents and gives each finding a confidence score from 0 to 100.

Model-agnostic

You choose the model your agents run on for each workspace, task or run, from a pure EU stack to frontier models.

European

Your agents are run by a Swiss company with no US parent, and your data never trains a shared model.

Switch your VoC platform in weeks

Zero data loss at no extra cost, with your old platform running alongside.

  • Surveys100%
  • Response history100%
  • Dashboards100%
  • Integrations100%
  • Live on sandsiv+
MigrationMigration

One team from implementation to scaling

The experts who configure your platform stay with you, with no ticket queue.

  1. Implementation
  2. Go-live
  3. Scaling
Same team
Customer successCustomer success
  • Listen to every customer.Listen
  • From feedback to actionable insights.Analyse & Quantify
  • From insight to resolution.Close the loop

Platform

  • Listen
  • Analyse & Quantify
  • Close the loop
  • Agents
  • Connectors
  • Migration
  • Pricing

Customers

  • Customer stories
  • Healthcare
  • Tele­communications
  • Insurance
  • Utilities
  • Customer success

Sovereignty

  • Overview
  • Data hosting
  • Subprocessor list
  • Certifications

Company

  • Careers
    • All articles
    • JEV at the heart of InsightNarrator
    • What is a customer intelligence agent?
    • Agentic analytics is not text-to-SQL
  • Articles
  • sandsiv+ vs Medallia
  • sandsiv+ vs Qualtrics

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8005 Zürich
Switzerland
Forbury Square
Reading RG1 3EU
United Kingdom
Calle Colón 10
46004 Valencia
Spain

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