• Platform overview
    • Listen
    • Analyse & Quantify
    • Close the loop
    • Agents
    • Connectors
    • Migration
  • Customer stories
    • Healthcare
    • Telecommunications
    • Insurance
    • Utilities
    • Recognitions
    • Customer success
  • Sovereignty overview
    • Data hosting
    • Subprocessor list
    • Certifications
  • Pricing
  • Blog articles
    • sandsiv+ vs Medallia
    • sandsiv+ vs Qualtrics
  • EnglishEN
  • DeutschDE
  • ItalianoIT
  • EspañolES
Book a demoFree trial
Platform
  • Platform overview
  • Listen
  • Analyse & Quantify
  • InsightNarrator, the analysis module
  • Close the loop
  • Agents
  • Connectors
  • Migration
Customers
  • Customer stories
  • Healthcare
  • Telecommunications
  • Insurance
  • Utilities
  • Recognitions
  • Customer success
Sovereignty
  • Sovereignty overview
  • Data hosting
  • Subprocessor list
  • Certifications
Pricing
Blog
  • Blog articles
  • sandsiv+ vs Medallia
  • sandsiv+ vs Qualtrics
Book a demoBring your own data and see how every figure was reached.Free trialUpload feedback, get the narrative. No integration required.
ENDEITES

Listen to every customer.

sandsiv+ brings survey answers, contact centre conversations, reviews and behavioural data together in one system.

Surveys

1,284responses today

SurveyChannelsResponse rateCompletionStatus
Delivery CSATLogistics · delivered
EmailSMSWhatsApp
24.1%
62%
Live
Relationship NPSBase · twice a year
EmailWebApp
19.3%
48%
Live
Onboarding CSATNew accounts · day 7
EmailApp
28.4%
71%
Live
Contact centre CSATSupport · after the call
IVRSMS
41.7%
83%
Live
Contract renewal NPSB2B · before renewal
EmailWhatsApp
21.0%
0%
Scheduled
Complaint follow-upCare · case closed
SMSIVREmail
17.2%
39%
Live

How satisfied are you with today’s delivery?

Not at allVery

What made it a 4?

Your answer is in

How satisfied are you with today’s delivery? Reply 1 (not at all) to 5 (very).

Hi Sara, your parcel was delivered today. How was the delivery?

Thank you for calling. How satisfied are you with the help you got today? Press 1 for not at all, up to 5 for very.

You pressed 4. After the tone, tell us in a few words why.

0:00

Recorded and transcribed

  • Sending hoursEmail and SMS, 08:00 to 20:00
  • WeekendsInvitations on Saturday and Sunday
  • QuarantineNo new invitation within 30 days of the last one
  • Daily cap2,000 invitations for this survey group
  • Blacklist214 addresses never receive a survey

Sending daysMonday to FridayEvery day

Feedback from everywhere.

Keep your current survey tool

sandsiv+ connects to it and analyses its responses with the rest of your feedback.

Connectors
MedalliaQualtricsSurveyMonkeyTypeformInMomentGoogle FormsMicrosoft FormsAlchemerMedalliaQualtricsSurveyMonkeyTypeformInMomentGoogle FormsMicrosoft FormsAlchemer
JotFormFormstackGetFeedbackQuestionProSurvicateSurveySparrowLimeSurveySogolyticsJotFormFormstackGetFeedbackQuestionProSurvicateSurveySparrowLimeSurveySogolytics
SurvalyzerSnap SurveysSmartSurveySurvey PlanetCrowdSignalPolifishWufooZonka FeedbackSurvalyzerSnap SurveysSmartSurveySurvey PlanetCrowdSignalPolifishWufooZonka Feedback
InMomentGoogle FormsMicrosoft FormsAlchemerJotFormFormstackGetFeedbackQuestionProInMomentGoogle FormsMicrosoft FormsAlchemerJotFormFormstackGetFeedbackQuestionPro
CrowdSignalPolifishWufooZonka FeedbackSurvicateSurveySparrowLimeSurveySogolyticsCrowdSignalPolifishWufooZonka FeedbackSurvicateSurveySparrowLimeSurveySogolytics

Reviews and conversations

sandsiv+ collects what customers tell your contact centre and post on review sites and social media.

  • Trustpilot
  • Google Maps
  • App Store
  • Google Play
  • Booking.com
  • Tripadvisor
  • G2
  • YouTube
  • Reddit
  • TikTok

Calls · Chats · Tickets · Reviews · Social media · App stores

Behavioural signals

Your web and app analytics and your CRM show what customers do between surveys, such as leaving checkout or no longer opening the app.

James Carter NPS 3 · SMS
Left checkout on the upgrade page2 h ago
Visited the cancellation page twice1 d ago
Contract renewal date moved3 d ago
No app session for 21 daystoday
  • Salesforce
  • HubSpot
  • Dynamics 365
  • Zendesk
  • Google Analytics 4
  • Adobe Analytics
  • Mixpanel
  • Amplitude
  • Segment
  • Snowflake

Web · App · CRM

“Simplicity in collecting patient data and making it available to the right people, with minimal IT resource.”

Nathalie EggenbergHead of Complaints & SurveysKantonsspital Winterthur
Customer stories
  • Listen to every customer.Listen
  • From feedback to actionable insights.Analyse & Quantify
  • From insight to resolution.Close the loop
  • Artificial colleagues from the first signal to the fix.Agents
  • 146 connectors, all included in the annual fee.Connectors
  • Switch your VoC platform in weeks.Migration

Platform

  • Listen
  • Analyse & Quantify
  • Close the loop
  • Agents
  • Connectors
  • Migration
  • Pricing

Customers

  • Customer stories
  • Healthcare
  • Tele­communications
  • Insurance
  • Utilities
  • Customer success

Sovereignty

  • Overview
  • Data hosting
  • Subprocessor list
  • Certifications

Company

  • Careers
    • All articles
    • JEV at the heart of InsightNarrator
    • What is a customer intelligence agent?
    • Agentic analytics is not text-to-SQL
  • Articles
  • sandsiv+ vs Medallia
  • sandsiv+ vs Qualtrics

Connect

  • Contact us
  • LinkedIn
  • X (Twitter)
  • YouTube
  • Impressum
  • Privacy
  • Cookies
  • Cookie settings
  • Terms of use
  • GTC
  • llms.txt
Technoparkstrasse 1
8005 Zürich
Switzerland
Forbury Square
Reading RG1 3EU
United Kingdom
Calle Colón 10
46004 Valencia
Spain

We use cookies for analytics and advertising. Cookie policy