Zurich, Switzerland – October 23, 2024 – SANDSIV, a leading provider of Voice of Customer (VoC) technology, is proud to announce a strategic alliance with Akuyari, a company specializing in Strategic and Service Design, which focuses on people experience. This agreement marks a crucial step for both companies as they integrate their capabilities to transform customer experience management at a global level.
Akuyari, with its holistic approach and strategic vision, tailors its services to the needs of each company, regardless of its sector or size. With experience in industries and companies such as Toyota, Dexcom, Quirón Prevención, Endesa, Takeda, AEDAS, among others, Akuyari has established itself as a leader in the design and implementation of innovative on-off solutions for loyalty and retention.
They offer different specific services designed to diagnose a situation and quickly detect a solution in a short time. With the motto Your challenge is our challenge, they get fully involved using an agile and design methodology that allows them to address the challenges in a systematized way, achieving a feasible plan for implementation in the short and medium term.
Their services include Customer Experience (CX) and Employee Experience (EX) training, which transform the company’s overall approach. These programs enable the implementation of a customer-centric methodology across all levels, ensuring that both customers and employees enjoy exceptional interactions.
This collaboration will allow SANDSIV and Akuyari to integrate the sandsiv+ platform, Akuyari’s design methodologies, and AI permeating the entire process, which will benefit companies by gaining a deeper understanding of their customers, optimizing interactions, and maximizing loyalty at every touchpoint.
This milestone highlights the commitment of both companies to lead the shift towards an optimized customer experience, leveraging the power of artificial intelligence and data to create unique experiences.
Stay up to date on the latest news about the SANDSIV partner network by visiting the Partner Program page.
Flash quotes:
Mirko Buonerba, Global Partnership Manager at SANDSIV, commented, “The synergy with Akuyari represents a breakthrough in our goal to deliver fully personalized customer experiences. Together, we will propel companies into a new era of innovation and efficiency in CX.”
Sonia Etxebarria, Founder of Akuyari, added: “This collaboration with SANDSIV represents a fundamental step in our mission to bring a strategic and holistic vision to business by focusing on people experience. By combining our capabilities, we will not only help companies better understand their customers, but also anticipate their needs in a more agile and personalized way. Together, we will create more meaningful and effective interactions at every stage of the customer journey, driving tangible and sustainable results.”
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Company Profiles:
SANDSIV is an innovation leader in Customer Experience Management (CXM) enterprise solutions. With its cutting-edge end-to-end CXM software solution, SANDSIV empowers businesses worldwide to deliver differentiated customer experiences and foster long-lasting customer loyalty. The company’s commitment to excellence and innovation has enabled it to expand its partner program and establish a world presence that is constantly growing. | https://sandsiv.com/
Akuyari specializes in cutting-edge solutions for Customer Experience (CX) and Employee Experience (EX) management. With a focus on driving innovation through AI-powered tools and data-driven insights, Akuyari helps companies transform their customer and employee interactions, fostering growth and delivering exceptional experiences at every touchpoint. | https://akuyari.com/
Related Resources
https://sandsiv.com/sandsiv-and-proaxion/
https://sandsiv.com/sandsiv-and-connecting-visions/
Media Contact
Giada Longo
Digital Marketing Specialist – SANDSIV
giada.longo@sandsiv.com
