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Usabilla Alternative

Usabilla is discontinued. No migration path was provided.

Move from a discontinued feedback tool to a full VoC platform. AI-native analytics. Omni-channel. EU data sovereignty. Migrate your data on your terms.

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The Situation

SurveyMonkey acquired Usabilla in 2019 for $80M.

Since the acquisition, the product has received no significant investment. There is no published roadmap, no compliance updates, and no official migration path for existing customers.

What has happened since the acquisition:

  • No major feature releases
  • No published product roadmap
  • No ADA/WCAG 2.1 compliance update
  • No mobile-first redesign
  • No official migration path for existing customers
  • TrustRadius status: "discontinued"

There is no formal shutdown date, but there is no active development either. Switching on your own timeline is always better than switching on someone else's.

Data analytics dashboard on monitors

sandsiv+ vs Usabilla

Everything Usabilla does. Plus everything it doesn't.

sandsiv+ replaces Usabilla's website feedback and extends it across every channel, with AI that interprets feedback, not just collects it.

  • Usabilla: feedback buttons, in-page surveys

    Omni-channel Feedback

    In-page feedback plus targeted surveys across web, app, email, SMS, social, calls, chat, and reviews. One platform, every channel.

  • Usabilla: basic dashboard

    AI-Native Analytics

    Explains root cause, not just score. Aspect-Based Sentiment Analysis, predictive churn signals, and auto-generated action recommendations.

  • Usabilla: no text analytics

    Close the Loop

    Automated alerting, case creation, and escalation workflows. Turn feedback into action, not just data.

  • Usabilla: no WCAG 2.1

    Security and Compliance

    Swiss-headquartered. EU data sovereignty. GDPR-native. ISO 27001. WCAG compliant.

  • Your Dedicated Contact

    Every customer gets a named Customer Success manager. Technical or strategic, one person who knows your setup. Not a ticket queue.

Migration

Three steps. Four to six weeks.

Our AIgentic Migration Tool handles extraction, validation, schema mapping, and deployment. Fixed-price. Minimal internal resource needed.

01
Assessment
Audit Usabilla setup - feedback buttons, targeting rules, survey templates, data.
Week 1-2
02
Proof of Concept
Deploy sandsiv+ on a subset of properties. Compare side by side.
Week 3-4
03
Full Transition
Roll out across all channels. Historical data migrated.
Week 5-6

What migrates

  • Historical feedback data and responses
  • Feedback button configurations
  • Survey templates and targeting rules
  • Visual feedback and screenshot data
  • Dashboard configurations

Powered by AIgentic Migration

AI agents handle extraction, validation, schema mapping, survey recreation, and quality assurance. Fixed-price. Minimal internal resource needed.

Comparison

Usabilla vs. sandsiv+

Usabilla sandsiv+
Status Discontinued (no roadmap) Active, growing
Website Feedback Feedback buttons, in-page surveys In-page feedback + targeted surveys across web and app
Channels Website only Web, app, email, SMS, social, calls, chat, reviews
Analytics Basic dashboard AI-native: ABSA, root cause analysis, predictive models
Text Analytics None NLP, aspect-level sentiment, auto-categorization
Close the Loop None Automated alerting, case creation, escalation workflows
Compliance No WCAG 2.1 WCAG compliant, GDPR-native, ISO 27001
Pricing Per-plan Flat-rate, unlimited data
Support Standard support Dedicated CS manager

Frequently asked questions.

Usabilla hasn't officially shut down. Why switch now?

The product has received no investment since 2019. Switching on your own timeline is always better than switching on someone else's. No roadmap means no planned development.

Can sandsiv+ replicate visual feedback?

Yes. In-page feedback capture, visual annotation, and targeted surveys - plus AI analysis that Usabilla never offered.

We only use website feedback. Do we need a full VoC platform?

Start with digital feedback. Expand when you're ready. The platform scales without requiring another migration.

What does it cost?

Flat-rate pricing. No per-response fees. Typically 30-40% lower TCO than comparable platforms. Book an assessment for a specific quote.

Natural landscape representing scale and clarity

VoC assessment. 30 minutes. No commitment.

We audit your current Usabilla setup, map capabilities to sandsiv+, and provide a fixed-price migration quote.

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