Delighted Alternative
Delighted gave you scores. InsightNarrator 2.0 gives you answers.
Delighted shuts down June 30, 2026. Qualtrics wants $100K+ to replace it. We start at $0 with AI that tells you what your NPS actually means.
Free tier available. No credit card required.
The Timeline
Delighted shuts down June 30, 2026. All data will be permanently deleted.
Qualtrics acquired Delighted and is retiring the platform. If you do nothing, your historical feedback data will be permanently deleted.
| July 1, 2025 | Annual renewals stopped |
| May 31, 2026 | Monthly subscriptions end |
| June 30, 2026 | All data permanently deleted |
Approximately 3 months remaining.
The Qualtrics Path
The recommended path is Qualtrics XM.
Qualtrics is directing Delighted customers to their XM Platform. Here is what that means in practice.
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Setup Time
Delighted took minutes to configure. Qualtrics XM typically requires 3 to 6 months with consultants.
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Complexity
Delighted was designed for self-serve use. Qualtrics XM is a research-grade platform that requires dedicated administrators.
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Target User
Delighted was built for CX teams and founders. Qualtrics XM is designed for research organizations with 1,000+ employees.
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Cost
Qualtrics XM is priced at $30K to $100K+ per year. InsightNarrator 2.0 is free to start.
Side by Side
How InsightNarrator 2.0 compares.
| Delighted | Qualtrics XM | InsightNarrator 2.0 | |
|---|---|---|---|
| Pricing | Affordable, simple | $30K-$100K+/year | Free to start |
| Setup | Minutes | 3-6 months | Minutes |
| UX | Self-serve, simple | Complex, consultant-dependent | Self-serve, simple |
| AI | Basic sentiment | Research-grade analytics | 9 AI agents (ABSA, pattern, risk, action) |
| Target User | CX team | Research org (1,000+ people) | CX team, product team, founder |
| Data Sovereignty | US | US | Swiss / EU |
What InsightNarrator 2.0 Does
Everything Delighted did. Plus AI that actually explains your feedback.
What stays the same
- Simple survey creation: NPS, CSAT, CES, custom
- Multi-channel distribution: email, web, link, in-app, QR
- Clean, mobile-optimized surveys
- Self-serve setup, no developers needed
- Integrations with Slack, Zendesk, Salesforce, HubSpot, Stripe, Zapier
What the AI adds
- Aspect-Based Sentiment Analysis: breaks every verbatim into specific topics and sentiment per topic
- Pattern detection across all responses: "shipping complaints increased 23% this month"
- Risk flagging: identifies at-risk customers before they churn
- Action recommendations: "Top issue: delivery time in Northeast. Escalate to logistics."
- Weekly AI digest: what changed, what matters, what to do. Delivered to Slack or email.
- Auto-generated stakeholder reports
Your NPS is 42. With Delighted, that's where it ended. With IN 2.0, that's where it starts.
Save Your Data
Four steps. Minutes, not months.
Export your Delighted data now, regardless of your migration decision. After June 30, data cannot be recovered.
Early Access Program
Get in early. Shape the product.
- Free extended access during beta
- Import Delighted historical data and get AI insights immediately
- Direct influence on product roadmap
- 1:1 onboarding with the team
- Early pricing locked permanently
InsightNarrator 2.0 is in alpha with early access users. Core survey and AI analysis features are live. Join now and help shape what comes next.
Join Early Access - Free Book 15-Minute Preview DemoFrequently asked questions.
Is this production-ready?
InsightNarrator 2.0 is in alpha with early access users. Core survey creation and AI analysis are live. We maintain a transparent roadmap and ship weekly.
Can I import all my Delighted history?
Yes. Export your Delighted data as CSV and upload to IN 2.0. The AI analyzes your full history, surfacing patterns and insights you never had access to before.
Is this as simple as Delighted?
That's the design goal. Create survey, pick channel, send. AI runs in the background. No consultants, no training sessions, no 6-month implementation.
What if I need enterprise features later?
SANDSIV offers sandsiv+, the #1 rated enterprise VoC platform. You get a clear upgrade path without switching vendors.
Free to start. What's the catch?
No catch. The free tier is permanent. We grow with you. Transparent, usage-based approach.
Your feedback data has an expiration date. Your insights don't have to.
Start free. Import your Delighted history. Let AI show you what your scores actually mean.