WE LISTEN IN EVERY CHANNEL

We listen to the voice of your customers in the exact direct channel they prefer to communicate with you.
sandsiv+ VOCHUB easily integrates with the CRM of your choice and, after a certain pre-defined event, invites your customers to share their experiences in whatever channel your customer wants. Feedbacks are then analyzed and insights integrated within your organization in real-time.

EMAIL

After your survey is ready, you can distribute the it and invite respondents to take part in it. Invite respondents sending them email invitations, allowing them to answer from whatever device they like. Don’t worry, the page is responsive and it adapts to the device’s screen.

WEB

Not just surveys. From sandsiv+ VOC HUB you can easily manage landing pages and web content. Create and apply whatever web template you want. Manage HTML and CSS to respect your corporate identity.

SMS

Yes, it sound boring but SMS is one important channel to invite your customer sharing their voices. Our platform can send out SMS invites where your customer can answer back using SMS or switching to web. When email address is missing, you can still contact your clients on their mobile phone.

PHONE

Contact your customers on land line and mobile phone using a proactive and smart voice channel. Our IVR can manage outbound calls to your customers capturing their scores on DTMF tones. You can still using open questions, record the voice of your customers and transcribe those messages automatically.

DIGITAL

We live in a digital world and web intercepts are a powerful tool for collecting customer feedback. Run digital intercepts on desktop and mobile versions of your website or self-care portal. Trigger digital intercepts according to visitor behaviour or specific objects in your web contents.

APPS

Ask in your app for customer feedbacks. Thanks to several RESTful endpoints, you can easily integrate feedback forms embedded in your app. Your app developer decides when and where to popup the feedback request.

Do you want to improve your NetPromoter Score?

83% of customers would trust recommendations from the people they know. We believe that people close to us can give us a better advice when choosing a product or service.
sandsiv+ VOC HUB is the ultimate platform to support your NPS program. From the NPS practitioners to the NPS practitioners.

Online And Offline
Under The Same Roof

sandsiv+ Is a fully customizable customer feedback management (CFM) solution that can capture the Voice of the Customer across multiple channels, including SMS, IVR, email, web, digital channels, all in multiple languages and across multiple touch points.

Easy To Use
And Full Self-service
Easy to use graphic user interface.
Real-time trigger of invitations on specific customer journey milestones.
Real-time survey customers at the endof a moment-of-truth event.
Easily manage Customer Contact Strategy.
Real-time alerts based on specific customer answers metadata or concept mentioned in answers to open-ended questions.
Join Our Visionary Customers
Who Are Thinking And Working Differently
If we have data, let’s look at data. If all we have are opinions, let’s go with mine.
Jim Barksdale
Errors using inadequate data are much less those using no data at all.
Charles Babbage
Those who do not remember the past are condemned to repeat it.
George Santayana
Ready for a Demo?
Schedule a demo to see sandsiv+ VOC HUB in action
LET'S SCHEDULE A CALL

sandsiv+ is more than a technology platform.
We are a rapidly-growing technology company that provides customer intelligence AI analytics solutions to companies worldwide.

Are you seriously considering your next steps in customer experience or in your net promoter score project?
Then it is time to talk to us.

SANDSIV SWITZERLAND LTD.
Technoparkstrasse, 1
8005 – Zurich
Switzerland

Call us at +41 43 205 2132

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