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NOT ONLY LETS CUSTOMERS KNOW
THAT YOU HAVE HEARD THEIR FEEDBACK:
BRING THE CUSTOMER’S VOICE RIGHT INSIDE YOUR ORGANIZATION

01

VOC ACT! IS A WIDELY-USED AND TRUSTED SUPPORT TICKET SYSTEM. IT SEAMLESSLY ROUTES CLOSE-THE-LOOP CASES CREATED VIA EMAIL, WEB-FORMS AND PHONE CALLS INTO A SIMPLE, EASY-TO-USE, MULTI-USER, WEB-BASED CUSTOMER SUPPORT PLATFORM.

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02

VOC ACT! SUPPORT THE CLOSE-THE-LOOP PROCESS. IT IS A HELP SYSTEM FOR ANYONE: FROM SMALL TEAMS TO ENTERPRISES. WITH A REMARKABLE FLEXIBILITY, VOC ACT! CAN BE MADE TO DO JUST ABOUT ANYTHING YOU NEED IT TO DO SUPPORTING INTERACTIONS WITH DETRACTORS, PASSIVES, OR PROMOTERS.

03

VOC ACT! ALLOWS CUSTOMERS TO CREATE AND KEEP TRACK OF SUPPORT REQUESTS AS TICKETS AND ALLOW STAFF MEMBERS TO ORGANIZE, MANAGE AND RESPOND THEM. A TICKET CONTAINS ALL THE INFORMATION RELATED TO A CLOSE-THE-LOOP REQUEST ACTIVITY.

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04

IN PARTICULAR, VOC ACT! IS DESIGNED TO IMPROVE CUSTOMER SUPPORT EFFICIENCY BY PROVIDING STAFF WITH TOOLS THEY NEED TO DELIVER FAST, EFFECTIVE AND MEASURABLE CLOSE-THE-LOOP SUPPORT.

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Not everything that can be counted counts, and not everything that counts can be counted.
Albert Einstein
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What gets measured, gets managed.
Peter Drucker
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A point of view can be a dangerous luxury when substituted for insight and understanding.
Marshall McLuhan
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Close-the-loop

sandsiv+ is more than a technology platform.
We are a rapidly-growing technology company that provides customer intelligence AI analytics solutions to companies worldwide.

Are you seriously considering your next steps in customer experience or in your net promoter score project?
Then it is time to talk to us.

SANDSIV SWITZERLAND LTD.
Technoparkstrasse, 1
8005 – Zurich
Switzerland

Call us at +41 43 205 2132

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