Join the sandsiv+ team

At sandsiv+ we’re always innovating and looking for the brightest people to help us do more of it!

Headquartered in Zurich, Switzerland, sandsiv+ is home to more than 50 innovative employees who are helping the biggest brands in the world take advantage of customer intelligence.

Are you an experienced Solution Engineer looking for a new challenge? Are you excited intersecting technology and business? Do you like to join our growing team of Customer Intelligence professionals having an opportunity to further advance your skills and career in a great working environment?

If you are a highly-motivated individual with a genuine interest in technology and passion to deliver cutting-edge products, we have the perfect job for you!

We are seeking a strong software Solution Engineer to work with our dream team environment in order to deliver the best software solutions to our sandsiv+ innovative and industry-leading products.

PRIMARY RESPONSIBILITIES

Solution Engineer - Support and maintain contact with SANDSIV clients base to ensure customer satisfaction and understanding of their business and provide the requested SANDSIV solutions’ features accordingly to their needs
Pre-Sales Engineer - Be the go to technical resource to address deep product related questions for the Sales team for responding to RFP and RFQ product demonstration for proposals for demos for product trials and for needs analysis
Product development - supporting the continuous SANDSIV products development from a Product Ownership transforming client business needs into real solutions

WHAT DO WE EXPECT FROM YOU

Be familiar with SANDSIV Solution from technical and business perspective in short time
Be the main technical resource to address deep product related questions for the client’s request for data integration API usage and corporate ecosystem integrations
Be part of the Pre-Sales process to cover the technical aspect of SANDSIV’s solutions
Take part of the scrum teams as Solution Engineer stakeholder

REQUIREMENTS

5+ years previous working experience as Solution Engineer or similar
Degree in computer science or similar
In-depth knowledge of Agile process and principles
Knowledges in Customer Experience Management from classical to digital transformation is a plus
Knowhow and experiences in Data Integration adopting RestFull API and ETL design
Knowhow and experiences in Data Analytics from raw data to insights is a plus
Knowledges in Natural Language Processing using up to date methodologies and technologies is a plus
Proven skills in programming or scripting (Python is a plus)
Good knowledge in data storage using SQL based and NOSQL databases
Position requires hands-on person with computer skills
Excellent organizational time and project management skills
Sharp analytical and problem-solving skills
Creative thinker and keen on details
An ability to multitask and perform under tight deadlines
Complex problem-solving skills and ability to think abstractly out of the box and work independently
Strong verbal and written communication skills
Flexible to travel for business trips to Europe countries to visit customer’s faces
English proficiency level - Italian - German is a plus
Location: Chiasso Office with regular visit in Zurich SANDSIV’s Headquarter

SANDSIV’s enterprise Voice of the Customer technologies and services enable world leading organisations to gather superior customer intelligence that directly contributes to increased operational efficiency, helps accelerate business performance and provides measurable impact on revenues and the bottom-line.

Required Skills

Fluent English (especially written) is a must
Intermediate Italian
Skill in maintaining documentation for dynamically evolving SaaS solutions
Focus on quality
Multi-tasking
Technical knowledge or interest with the ability to learn and to resolve technical challenges
Previous experience on relevant positions would be a plus
Basic knowledge of HTML/CSS

It would be a plus

Knowledge of Italian language is a big plus

We offer

The opportunity of professional growth.
Possible business trips to Switzerland Italy Germany United Kingdom and Spain.
Positive work environment: awesome team of professionals always ready to help.

Role accountabilities

Learns the product and writes user guides for customers as well as maintains FAQs.
Tracks and monitors the progress of bug-fixes and adjustments/improvements including follow-up to resolution of the problem.
Resolves or further triages product or service problems by clarifying and analysing customers’ complaints.
Researches and clarifies solutions to solve customers’ problems.
Listens and responds to customers’ needs and concerns.

SANDSIV’s enterprise Voice of the Customer technologies and services enable world leading organisations to gather superior customer intelligence that directly contributes to increased operational efficiency, helps accelerate business performance and provides measurable impact on revenues and the bottom-line.

Required skills

3+ years of software development using Python
Strong programming skills
Experience with Django framework
Experience with Django REST framework
Flask RESTful or with any RESTful framework
Messsage brokers (RabbitMQ Redis etc.)
Knowledge of relational databases (MySQL PostgreSQL)
Good Linux knowledge
Knowledge of network protocols and deep understanding of how the web works
Hands-on experience with Git
Strong analytical skills and ability to work with already existing code
At least intermediate level of English (reading and writing)

It will be a plus

3+ years of software development using Python
Strong programming skills
Experience with Django framework
Experience with Django REST framework
Flask RESTful or with any RESTful framework
Messsage brokers (RabbitMQ Redis etc.)
Knowledge of relational databases (MySQL PostgreSQL)
Good Linux knowledge
Knowledge of network protocols and deep understanding of how the web works
Hands-on experience with Git
Strong analytical skills and ability to work with already existing code
At least intermediate level of English (reading and writing)

What we offer

Competitive salary
The opportunity of professional growth
Possible business trips to Switzerland Italy Germany and Spain
Warm working atmosphere (awesome team of professionals always ready to help)

Primary Responsibilities

Design implement and maintain new services and APIs
Scale and improve existing backend services

SANDSIV’s enterprise Voice of the Customer technologies and services enable world leading organisations to gather superior customer intelligence that directly contributes to increased operational efficiency, helps accelerate business performance and provides measurable impact on revenues and the bottom-line.

Required skills

2+ years of testing experience
RESTful web services testing experience
Experience in Web Applications testing
Knowledge of bug-tracking
collaboration
knowledge sharing tools
Cross-browser testing skills
Test case creation skills
Test result analysis skills
English — reading and writing technical documentation

It will be a plus

Experience working with SQL MongoDB git Linux
Experience with at least one programming language (Python Javascript Java or PHP)
Selenium WebDriver experience
Test automation experience
Mobile-based testing experience
Comfortably in SCRUM-environment

Your responsibilities

Front-end and back-end testing
To participate in design develop perform and support the manual and automated tests
Provide feedback for development team
Participate in QA activities through the whole development life-cycle
Furthermore we expect the candidate to be willing to continuously explore new technologies and methods in the area of big data analytics software testing and quality assurance
What gets measured, gets managed.
Peter Drucker
I never guess. It is a capital mistake to theorize before one has data.
Arthur Conan Doyle
Facts do not cease to exist because they are ignored.
Aldous Huxley
Ready for a Demo?
Schedule a demo to see sandsiv+ in action
LET'S SCHEDULE A CALL

sandsiv+ is more than a technology platform.
We are a rapidly-growing technology company that provides customer intelligence AI analytics solutions to companies worldwide.

Are you seriously considering your next steps in customer experience or in your net promoter score project?
Then it is time to talk to us.

SANDSIV SWITZERLAND LTD.
Technoparkstrasse, 1
8005 – Zurich
Switzerland

Call us at +41 43 205 2132

KEEP IN TOUCH