{"id":15942,"date":"2025-10-22T05:09:38","date_gmt":"2025-10-22T05:09:38","guid":{"rendered":"https:\/\/sandsiv.com\/?page_id=15942"},"modified":"2025-10-22T05:19:20","modified_gmt":"2025-10-22T05:19:20","slug":"voice-of-the-customer-in-banking-from-listening-to-anticipation","status":"publish","type":"page","link":"https:\/\/sandsiv.com\/it\/il-nostro-blog\/voice-of-the-customer-in-banking-from-listening-to-anticipation\/","title":{"rendered":"Voice of the Customer in Banking: From Listening to Anticipation"},"content":{"rendered":"
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Voice of the Customer in Banking: From Listening to AnticipationArticle<\/strong> <\/h1>\r\n

\r\n October 22, 2025\r\n <\/p>The discipline has matured, but maturity does not mean completion. Discover how leading banks are turning feedback into foresight in 2026.\r\n<\/br><\/br>\r\n

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Estimated reading time: 9 minutes<\/span><\/em><\/p>\r\n <\/div>\r\n\r\n<\/div>\r\n <\/div> <\/div>\r\n

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When SANDSIV first explored Customer Experience in Banking and Finance, the conversation around Voice of the Customer (VoC) focused on surveys, omnichannel consistency, and breaking data silos. In 2026, the discipline has matured, but maturity does not mean completion. Most banks have learned to listen; far fewer have mastered the art of proving they\u2019ve heard. The institutions that thrive now are those that close the loop fast and turn feedback into foresight\u2014transforming VoC from a reporting tool into a driver of trust and growth.<\/p>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\n\n\r\n

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Home<\/a> \/ Blog<\/a> \/ Voice of the Customer in Banking: From Listening to Anticipation<\/p>\n <\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>\n\n\r\n

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What Has Played Out \u2014 and What Hasn\u2019t<\/span><\/h2>\n

What has matured:<\/h3>\n