SANDSIV+ PROVIDES CUSTOMER INTELLIGENCE SOLUTIONS FOR GLOBAL BRANDS AND CUSTOMERS AROUND THE GLOBE.
We can propose you three exclusive offerings: a full Self-Service Platform (YOU DO), a complete Managed Services solution (OUR PARTNERS DO) and a Knowledge Transfer offer (WE DO). While these 3 offerings can be complementary, they address different customer needs.
HOW WE SUPPORT YOU
The Self-Service Platform is designed to help companies that have an in-house Customer Intelligence or Customer Experience Management team organize and scale their Voice of the Customer programs. On the other hand, the Managed Services offering is meant for companies that want a team of industry experts to design and run a Voice of the Customer program for them.
Over the last years, an increasing number of companies have built their own in-house Voice of the Customer program. They established in-house teams and processes to manage several aspects of VOC programs, from Customer Journey Mapping to Close-the-loop process.
The advantages of an in-house VOC program are that you hold a direct line of communication with your customers and your organization. You can quickly bring improvements such one-to-one or enterprise change management programs.
Through our business partnerships, we help our customers to manage Voice of the Customer programs end-to-end. You can benefit from our long-standing and close cooperation with leading consulting firms to get a full service.
Thanks to many certified specialists, we can assure you a perfect managed service experience.
Our delivery experts have more than 50 projects under their belts. We can transfer our know-how to your internal team and coach your people to become fully independent. The usual onboarding period lasts not more than 2 months.
This is the perfect choice if you want to become owner of your Customer Experience project.
sandsiv+ is more than a technology platform.
We are a rapidly-growing technology company that provides customer intelligence AI analytics solutions to companies worldwide.
Are you seriously considering your next steps in customer experience or in your net promoter score project?
Then it is time to talk to us.
SANDSIV SWITZERLAND LTD.
8005 – Zurich
Call us at +41 43 205 2132