{"id":15877,"date":"2022-05-30T14:41:09","date_gmt":"2022-05-30T14:41:09","guid":{"rendered":"https:\/\/sandsiv.com\/swisscom-und-sandsiv-feiern-das-einjaehrige-bestehen-ihrer-partnerschaft\/"},"modified":"2025-10-15T14:49:01","modified_gmt":"2025-10-15T14:49:01","slug":"swisscom-und-sandsiv-feiern-das-einjaehrige-bestehen-ihrer-partnerschaft","status":"publish","type":"post","link":"https:\/\/sandsiv.com\/de\/swisscom-und-sandsiv-feiern-das-einjaehrige-bestehen-ihrer-partnerschaft\/","title":{"rendered":"Swisscom und SANDSIV feiern das einj\u00e4hrige Bestehen ihrer Partnerschaft"},"content":{"rendered":"<div id=\"banner-block_6065be299cc190526cd3f7cb280d7883\"\r\n    class=\"banner scroll-fade\">\r\n    <div\r\n        class=\"module mt_0 \">\r\n        <div class=\"container\">\r\n            <div class=\"banner__inner\">\r\n                <div class=\"banner__data\">\r\n                                        <h1 class=\"heading\">The Customer <strong\r\n                            class=\"heading_red\">Swisscom <\/strong>                    <\/h1>\r\n                                                            <div class=\"description\">Swisscom and SANDSIV Look Forward to Continued Success After Celebrating Year One of Their Partnership                    <\/div>                                                            <div class=\"banner__button\">\r\n                        <a href=\"https:\/\/sandsiv.com\/contact\/\"\r\n                            class=\"btn\" _self                            >Contact us<\/a>\r\n                    <\/div>\r\n                                                                            <\/div>\r\n                <div class=\"banner__media\">\r\n                                        <div class=\"banner__image\">\r\n                        <picture class=\"image\">\r\n                            <source srcset=\"https:\/\/sandsiv.com\/wp-content\/uploads\/2022\/05\/Swisscom-PR-.png\">\r\n                            <img decoding=\"async\" src=\"https:\/\/sandsiv.com\/wp-content\/uploads\/2022\/05\/Swisscom-PR-.png\"\r\n                                alt=\"partenariat sandsiv swisscom service client\" \/>\r\n                        <\/picture>\r\n                    <\/div>\r\n                                                                            <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n\r\n<div id=\"post_content_with_video-block_02424dd85a5f531318d3c5589ccff02e\" class=\"post_content_with_video scroll-fade\">\r\n    <div class=\"module \">                \r\n\r\n                    <div class=\"container\">\r\n                                                                                    <div class=\"post_content_with_video_inner\"> \r\n                                                                                                <div class=\"heading_section\">\r\n                                        <div class=\"heading_text h2\">\r\n                                            SANDSIV\u2019s highly secure, hyper-modern, on-prem VoC solution has enhanced Swisscom\u2019s position as a leader in Customer Experience                                        <\/div>\r\n                                    <\/div>\r\n                                                                                                                    \r\n                                                                                                <div class=\"content_section\">\r\n                                        <p><strong>ZURICH, Switzerland <\/strong><span style=\"font-weight: 400;\"><strong>(May, 31 2022)<\/strong>\u2014 <\/span><span style=\"color: #bf2025;\"><a style=\"color: #bf2025;\" href=\"https:\/\/www.swisscom.ch\/en\/residential.html\"><span style=\"font-weight: 400;\">Swisscom<\/span><\/a><\/span><span style=\"font-weight: 400;\"><span style=\"color: #bf2025;\">,<\/span> Switzerland\u2019s leading telecommunications provider, and <\/span><span style=\"color: #bf2025;\"><a style=\"color: #bf2025;\" href=\"https:\/\/sandsiv.com\/\"><span style=\"font-weight: 400;\">SANDSIV<\/span><\/a><\/span><span style=\"font-weight: 400;\">, the global leader in Customer Experience Management (CXM) and Voice of the Customer (VoC) enterprise solutions, are celebrating year one of a successful partnership that has continued to elevate Swisscom\u2019s position as an innovator in the telecom sector.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Swisscom is renowned for its no-compromise approach to customer satisfaction and investing in networks of the future. To continue to achieve its customer-focused mission, Swisscom sought to replace its existing CXM Tool with a high-quality alternative to ensure that current and future needs could be met. The solution needed to capture, analyze, and act on the Voice of the Customer in digital and assisted touchpoints while maintaining the highest level of comprehensive security. Swisscom also required the solution to offer a delivery plan, timeline, and migration scenario that would not disrupt current services.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To date, SANDSIV has fully achieved the mission set out in its original partnership agreement with Swisscom through its<\/span><b> sandsiv+ <\/b><span style=\"font-weight: 400;\">Voice of the Customer solution. The sandsiv+ team has successfully implemented and rolled out an <\/span><b>on-prem solution in a highly secure environment with containers orchestrated by Kubernetes\u00a0 (K8s), <\/b><span style=\"font-weight: 400;\">while fully integrating with Swisscom\u2019s existing IT ecosystem to support interconnectedness with the firm\u2019s other enterprise systems.\u00a0<\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">\u201c<em>Swisscom is fully committed to delivering unrivaled customer experiences and listening to our customers\u2019 voices is an integral part of that process,&#8221; said Stephan Mignot, Head of Customer &amp; Channel Management of Swisscom. &#8220;With sandsiv+ solution, we have been able to modernize our applications, speed up innovation, and deploy new services faster, more securely, and reliably.<\/em>\u201d<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">SANDSIV has spent years refining and testing a development philosophy and on-prem architecture so that customers get a battle-tested, validated, and fully secure VOC solution. Kubernetes descriptors simplify sandsiv+ deployment and provide flexibility, scalability, and reliability, and facilitate future maintenance of the software solution. The solution now allows personalized high secure policies management such as data privacy, data security, backup and restore, disaster recovery, and business continuity.<\/span><\/p>\n<blockquote><p><span style=\"font-weight: 400;\">\u201c<em>We are honored that Swisscom has placed its trust in us as it seeks to raise its already high standard of customer service,\u201d said Federico Cesconi, CEO of SANDSIV. \u201cThe need to quickly innovate at scale while still maintaining a strong IT security posture is paramount to SANDSIV. Our goal was to provide Swisscom with a solution that had the same security that comes from having a Cloud-Native Single Tenant solution delivered in the cloud of the customer&#8217;s choice (e.g. AWS, Google, Azure), but in a private on-prem environment.\u201d<\/em><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><em>\u201cWe look forward to a lasting partnership that will continue to cement Swisscom\u2019s status as a leader while writing additional success stories with other large firms seeking to prioritize the voice of their customers to improve business outcomes,<\/em>&#8221; <em>he continues.<\/em><\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">SANDSIV brings exceptional expertise in the telecommunications industry with both On-Prem, Hybrid and Cloud solutions, gathered from the active work experience of some of our executives in this area and numerous customer projects including A1 Telekom Austria Group, Fastweb, MTN, Telecom Italia, Vodafone and others.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To learn more about SANDSIV and its award-winning, highly secure VoC solutions for medium to large businesses with complex security needs, visit <\/span><span style=\"color: #bf2025;\"><a style=\"color: #bf2025;\" href=\"https:\/\/sandsiv.com\/\"><span style=\"font-weight: 400;\">https:\/\/sandsiv.com\/<\/span><\/a><\/span><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"># # #<\/span><\/p>\n<h3><span style=\"color: #bf2025;\"><b>About Swisscom<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Swisscom is Switzerland\u2019s leading telecom provider and one of its foremost IT companies, headquartered in Ittigen, close to the capital city, Bern. Its subsidiary Fastweb has built up a strong position on the Italian market. Swisscom brooks no compromise when it comes to serving customer needs; it focuses on service and quality and invests massively in the networks of the future.<\/span><\/p>\n<p><span style=\"color: #bf2025;\"><b>About SANDSIV<\/b><\/span><\/p>\n<p><span style=\"font-weight: 400;\">SANDSIV is a Swiss software provider located in Technopark Zurich, Switzerland\u2019s main technology hub. Listed as a leading VOC vendor in Gartner\u2019s recent VOC Market report, SANDSIV has built its reputation in delivering its state-of-the-art Voice of the Customer enterprise solutions \u201csandsiv+\u201d to advanced CX teams at leading organizations throughout EMEA, including leading companies in the telco, financial services, utilities, retail and transportation sectors.<\/span><\/p>\n<h3><span style=\"color: #bf2025;\"><b>About sandsiv+<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX solution harmonizes data from any direct or indirect channel, and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The solution supports complex integration, customization and configuration.<\/span><\/p>\n<h5>CONTACT:<br \/>\nSilvia Bello<br \/>\n<span style=\"color: #bf2025;\"><a style=\"color: #bf2025;\" href=\"mailto:silvia.bello@sandsiv.com\">silvia.bello@sandsiv.com<\/a><\/span><\/h5>\n                                    <\/div>\r\n                                                                                                                \r\n                        <\/div>\r\n                                                <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":4929,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[64],"tags":[241,242,245,246,262,247],"class_list":["post-15877","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-unkategorisiert","tag-customer-de","tag-cxm-de","tag-press-release-de","tag-sandsiv-de","tag-swisscom-de","tag-voc-de"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v27.4) - 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