{"id":15858,"date":"2025-09-25T07:36:49","date_gmt":"2025-09-25T07:36:49","guid":{"rendered":"https:\/\/sandsiv.com\/schweizer-spital-nutzt-fortschrittliche-ki-technologie-fuer-echtzeit-feedback-bessere-versorgungsqualitaet-und-mitarbeiter-wohlbefinden\/"},"modified":"2025-10-15T14:42:55","modified_gmt":"2025-10-15T14:42:55","slug":"ksw-sandsiv-patient-employee-experience","status":"publish","type":"post","link":"https:\/\/sandsiv.com\/de\/ksw-sandsiv-patient-employee-experience\/","title":{"rendered":"Kantonsspital Winterthur Selects sandsiv+ to Elevate Patient and Employee Experience Management"},"content":{"rendered":"
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The CustomerKantonsspital Winterthur<\/strong> <\/h1>\r\n
Kantonsspital Winterthur Selects sandsiv+ to Elevate Patient and Employee Experience Management <\/div>
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\r\n Swiss Hospital Utilizes Advanced AI Technology to Capture Real-Time Feedback, Improve Care Quality, and Support Employee Well-Being <\/div>\r\n <\/div>\r\n \r\n
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Zurich, Switzerland – September 25, 2025<\/b>\u00a0– <\/b>SANDSIV<\/a><\/span>, <\/span>a leading provider of AI-powered experience management solutions in Switzerland and Europe, announces that Kantonsspital Winterthur (KSW)<\/span><\/a>, one of Switzerland\u2019s leading hospitals, has successfully enhanced both patient and employee experiences by implementing the sandsiv+ platform. With more than 4,000 staff, around 31,000 inpatient treatments, and over 340,000 outpatient consultations each year, KSW leverages continuous feedback from sandsiv+ to drive measurable improvements across its various clinical units. For example, the ophthalmic clinic improved its Net Promoter Score (NPS) from 74 in Q2 2024 to over 83 in Q3 2025<\/strong>, demonstrating how feedback-driven actions can directly boost patient satisfaction.<\/p>\n

In response to the evolving challenges of modern healthcare\u2014such as digital transformation, patient-centered care, and staff well-being\u2014KSW sought a sophisticated solution to capture real-time feedback and translate it into actionable insights.\u00a0 Nathalie Eggenberg, Head of Complaints & Surveys at KSW, stated, \u201cWe chose sandsiv+ for its simplicity in collecting patient-centric data and making it easily available to the right people. This allows responsible teams to gain real-time insights, take action on improvements, and engage directly with patients \u2013 all with minimal IT resource investment.\u201d<\/em><\/p>\n

A key factor in KSW’s decision to adopt the sandsiv+ platform was SANDSIV\u2019s strong commitment to data security<\/strong>. The platform complies with ISO 27001 standards, ensuring that all patient and employee information is processed securely in accordance with Swiss and international regulations. Furthermore, hosting is based in Switzerland, within highly secure data centers, enhancing our commitment to protecting sensitive information.<\/p>\n

The sandsiv+ platform enables KSW to effectively manage both patient and employee experiences by integrating, collecting, and analyzing data. This comprehensive approach facilitates the identification and resolution of systemic issues, driving both immediate and long-term improvements. By linking employee engagement to care quality, the platform illustrates how a motivated and supported workforce can lead to better patient outcomes. \u201cWhen our employees feel valued and supported, it naturally results in more compassionate care for our patients,\u201d noted Nathalie Eggenberg.<\/em><\/p>\n

\u201cIn today\u2019s healthcare environment, delivering effective patient care alongside operational efficiency requires solutions that prioritize the human element,\u201d said Peter Floer, Global Head of Go-to-Market at SANDSIV. \u201cKantonsspital Winterthur’s adoption of our sandsiv+ platform exemplifies how our tailored, pre-configured technology packages empower healthcare organizations to focus on tangible outcomes\u2014such as improved patient care and enhanced employee engagement\u2014while simplifying technology management.\u201d<\/em><\/p>\n

Looking ahead<\/strong>
\nKSW plans to implement Patient-Reported Experience Measures (PREMs) to deepen insights into patient interactions and enhance the overall patient experience.<\/p>\n

For more information about SANDSIV\u2019s healthcare solutions and services, please visit www.sandsiv.com<\/a><\/span> or contact our press office.<\/p>\n

About SANDSIV<\/strong><\/span>
\nSANDSIV, founded in Switzerland in 2010 and headquartered in Zurich, is a leading provider of AI-driven Customer and Employee Experience Management solutions across Europe. Its flexible sandsiv+ platform leverages advanced AI technologies\u2014including deep learning and generative AI\u2014to convert feedback from all touchpoints into actionable insights. Trusted by enterprises across multiple sectors, SANDSIV combines Swiss innovation and precision to deliver scalable, real-time experience management solutions that drive engagement, loyalty, and business impact.<\/p>\n

Media Contacts<\/strong><\/span>
\nSilvia Bello, Marketing Manager \u2013 SANDSIV
\nsilvia.bello@sandsiv.com<\/a><\/span><\/p>\n <\/div>\r\n \r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[64],"tags":[248,242,249,250,246,247],"class_list":["post-15858","post","type-post","status-publish","format-standard","hentry","category-unkategorisiert","tag-breaking-news-de","tag-cxm-de","tag-partner-de","tag-partner-program-de","tag-sandsiv-de","tag-voc-de"],"acf":[],"yoast_head":"\nKantonsspital Winterthur Selects sandsiv+ to Elevate Patient and Employee Experience Management - sandsiv+<\/title>\n<meta name=\"description\" content=\"Schweizer Spital nutzt fortschrittliche KI-Technologie f\u00fcr Echtzeit-Feedback, bessere Versorgungsqualit\u00e4t und Mitarbeiter-Wohlbefinden\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sandsiv.com\/de\/ksw-sandsiv-patient-employee-experience\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kantonsspital Winterthur Selects sandsiv+ to Elevate Patient and Employee Experience Management\" \/>\n<meta property=\"og:description\" content=\"Schweizer Spital nutzt fortschrittliche KI-Technologie f\u00fcr Echtzeit-Feedback, bessere Versorgungsqualit\u00e4t und Mitarbeiter-Wohlbefinden\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sandsiv.com\/de\/ksw-sandsiv-patient-employee-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"sandsiv+\" \/>\n<meta property=\"article:published_time\" content=\"2025-09-25T07:36:49+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-15T14:42:55+00:00\" \/>\n<meta name=\"author\" content=\"Silvia Bello\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"Silvia Bello\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/sandsiv.com\\\/de\\\/ksw-sandsiv-patient-employee-experience\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/sandsiv.com\\\/de\\\/ksw-sandsiv-patient-employee-experience\\\/\"},\"author\":{\"name\":\"Silvia Bello\",\"@id\":\"https:\\\/\\\/sandsiv.com\\\/#\\\/schema\\\/person\\\/8963cca5cdcdbf511a293451dc390878\"},\"headline\":\"Kantonsspital Winterthur Selects sandsiv+ to Elevate Patient and Employee Experience Management\",\"datePublished\":\"2025-09-25T07:36:49+00:00\",\"dateModified\":\"2025-10-15T14:42:55+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/sandsiv.com\\\/de\\\/ksw-sandsiv-patient-employee-experience\\\/\"},\"wordCount\":11,\"publisher\":{\"@id\":\"https:\\\/\\\/sandsiv.com\\\/#organization\"},\"keywords\":[\"breaking news\",\"cxm\",\"partner\",\"partner program\",\"sandsiv\",\"voc\"],\"articleSection\":[\"Unkategorisiert\"],\"inLanguage\":\"de-DE\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/sandsiv.com\\\/de\\\/ksw-sandsiv-patient-employee-experience\\\/\",\"url\":\"https:\\\/\\\/sandsiv.com\\\/de\\\/ksw-sandsiv-patient-employee-experience\\\/\",\"name\":\"Kantonsspital Winterthur Selects sandsiv+ to Elevate Patient and Employee Experience Management - 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